Hosted IVR Makes Health Care Workers Safer?

April 1, 2005

I ran into this press report and was intrigued by it:

Datatel Launches TeleSafety - IVR Solution for "out-call" Health Care Environments

Apparently this is a hosted telephone-based service designed to improve the safety of health care workers who go out in the field into risky situations. In some ways, though, the release is puzzling. It speaks of workers going out into "hostile environments" but doesn't give examples. A news release like this would be much more effective if it gave some specifics. Are we talking about ambulance workers or other first responders? Doctors on house calls? Visiting nurses in inner city neighborhoods? Disaster workers?�Why not cite some examples?

The release does give some idea what the product is for in this excerpt:

By providing a continuous channel for monitoring, tracking, and communications between field practitioners and internal employees TeleSafety provides Health Authorities with the ability to respond quickly and efficiently to any situation where there could be potential risk.

AB -- 4/1/05

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