Managing a Workforce With IP Communications

January 12, 2005

This case study appeared on TMCnet today from Time America, a provider of workforce management solutions:

Residential Care Organization Manages Workforce via IP Communications

This story gives an excellent example of the increasing returns and qualitative benefits that are possible with IP communications.

This excerpt will give you an idea of the problem Ability Beyond Disability, a residential care provider, was trying to solve:

"Running group homes, independent residences, day and work programs, and offices, Ability Beyond Disability faced complicated workforce scheduling and payroll processing issues, which often included reconciling varied time allocations and overtime payouts with its payroll system. It was pleased to discover they could fully integrate their Cisco IP Phone system with the labor management solution. Choosing the right software package meant meeting these goals with a single system."

AB -- 1/12/05