NewHeights Releases Desktop Assistant VoIP Soft-Client

July 28, 2005

NewHeights Software is releasing two desktop clients for IP telephony today. Here is the full announcement released today:

NewHeights Delivers Next-Generation Software Clients to Simplify End-User Management of IP Telephony Services

NewHeights launches next-generation software clients for carriers and telephony network equipment vendors, addressing both residential and enterprise users.

Ottawa, Ont., Canada - July 28, 2005 -- NewHeights Software, a leading provider of next-gen soft-client solutions, brings to market Desktop Assistant 90 (DA-90) and Desktop Assistant 15 (DA-15). These clients provide users with a superior end-user interface at the desktop, enabling point-and-click management over their IP Telephony, presence and multimedia collaboration services. The Desktop Assistant® clients support both proprietary and open protocol signaling, including Session Initiation Protocol (SIP), and integrate seamlessly with offerings from carriers, CPE vendors and softswitch vendors. The Desktop Assistant clients offer default integration with applications such as Microsoft Office and Lotus Notes. Custom integration with other enterprise applications is available.

NewHeights DA-15 enables users to manage their call handling and routing features directly from their desktop, launch calls, emails and instant messages with one or two clicks, and access real-time presence information for corporate directory and buddy list contacts. Additionally, DA-15 enables solution providers to dynamically provision and market new IP services directly to customers. Using the client’s Web-window, an e-promotion tool that comes with every client, service providers can initiate upgrades, billing and new services.

With DA-90, the NewHeights flagship next-gen soft-client, users can escalate communications events from one-to-one voice, video or instant messaging to multiple party, multimedia conferencing and collaboration sessions. DA-90 also delivers a knowledge management capability that enables files and e-mails to be associated with contacts and presented in an automated and catalogued list during a call or when offline. In addition, DA-90 enables secure corporate messaging, call recording and annotation and third-party call control support for client-to-desktop phone slaving.

“Today’s IP Telephony users have a wide selection of telephony and collaboration services at their disposal through carrier and CPE networks,” said Owen Matthews, Chief Executive Officer, NewHeights. “We are simplifying the deployment and increasing the end-user adoption of those services. It all comes down to usability at the desktop. From placing a simple outgoing call to multimedia conferencing and collaboration, our solutions ensure that communications events are never more difficult for the end user than an obvious point and click.”

One of NewHeights partners is Ubiquity Software, a provider of IP Multimedia Subsystem (IMS) compliant SIP Application Servers.

“Carriers demand the highest level of reliability, quality, scalability and sophistication from the technologies that enable and support their IMS services,” said Ian McLaren, Chief Executive Officer of Ubiquity. “NewHeights Desktop Assistant was the perfect compliment to our IMS-Compliant SIP Application Server, seamlessly integrating with our offering while delivering unprecedented simplicity and usability at the IP Telephony desktop.”

“The promise of convergence not only consists of running voice over data networks – it also provides a wide array of new applications that can be accessed via intelligent endpoints at the desktop,” said Ronald Gruia, Program Leader for Emerging Communications Solutions, Frost and Sullivan. “Next-gen soft-clients, such as DA-90, are providing a rich communication management interface that interacts with the phone as well as several applications including telephony, messaging and collaboration technologies, making it faster and easier for end-users to communicate when and how they want.”

NewHeights Desktop Assistant clients are built with Microsoft .Net and best practices for development, test, deployment and maintenance. Desktop Assistant products ensure enterprises are able to use familiar IT Microsoft management systems, directory technology and network and client operating systems in client deployment, installation and maintenance.

Some of NewHeights customers include: Bell Canada, Mitel, and Marconi Corporation plc.

About DA-15

The NewHeights DA-15 client delivers intuitive personal communications management in the office, home or on the road, providing:

�Point-and-click management of calling features, handling and routing
�Initiation of voice, e-mail and instant messaging events with one or two clicks
�Integration with Microsoft MSN Messenger, Microsoft Office, Microsoft Live Communications Server, Lotus Notes and other enterprise applications
�Screen Pops with incoming caller information and call handling options
�Call history logs, including calls missed, dialed and received
�Client-based softphone
�Peer-to-Peer and PSTN call capability
�Personal information manager (PIM) and personal address book integration
�Personalized client interface options
�Client-based e-procurement of new IP services

DA-15 comes in 14 different languages and allows users to modify their communications settings quickly, and as frequently, as they would like. To view the DA-15 interface please visit www.newheights.com/press/DA15.jpg

About DA-90

The NewHeights DA-90 client delivers all the features of DA-15, while additionally providing:

�Multimedia collaboration
�Web, audio and video conferencing
�Knowledge Management
�Public and secure corporate instant messaging
�Call recording, annotation and timing
�Presence-enabled corporate directory
�Third-party call control client slaving

To view the DA-90 interface please visit: www.newheights.com/press/DA90.jpg

About NewHeights Software

NewHeights Software Corporation provides the industry’s most evolved next-generation software client solutions for both the residential and enterprise markets. Our solutions offer a superior end-user interface to hosted IP Centrex telephony services and IP PBX customer premise equipment. The company’s sophisticated line of software clients are customizable, OEM communications management applications that integrate IP Telephony call control with collaboration and knowledge management applications to enhance real-time, ad hoc communication for the end user. Some of NewHeights customers and partners include: Mitel, Ubiquity Software and Marconi Corporation plc. NewHeights Software Corporation is a privately held company headquartered in Ottawa, Ontario, Canada with development offices in Victoria, British Columbia, Canada and sales offices in the United Kingdom and Australia. For additional information, please visit www.newheights.com .

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AB -- 7/28/05