Aspect Launches Contact Center Unplugged Blog

What’s the next “thing” in corporate communications? Corporate blogs, it seems. Aspect announced today it has launched “Contact Center: Unplugged,” a blog from the company’s technology leaders, Gary Barnett, Roger Sumner and Jim Mitchell. The new blog will offer postings from the three industry veterans that will explore a range of topics concerning the contact center: new and future technologies, agent interactions and business processes, plus the three contributors' own experiences as consumers.

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Gary Barnett, the founding engineer of Aspect Communications more than 25 years ago developed that company's first automatic call distributor (ACD). He was also the founding engineer at Octel Communications and founder of Prospect Software, which pioneered computer-telephony integration (CTI) in the early 1990s. Roger Sumner has more than 25 years in the contact center industry and was the co-inventor of the Aspect Spectrum ACD. Jim Mitchell, one of the founders of Davox more than 25 years ago, introduced the Aspect Unison Predictive Dialer which helped to revolutionize the outbound dialing process.

“Our focus is to enhance communications with our customers and prospects, as well as to build an engaged community for the contact center industry using a variety of tools, including the blog and RSS feeds,” said Jim Foy, president and CEO of Aspect Software (News - Alert).  “With such well-respected members of the contact center industry as our technology leaders, it makes sense to showcase their views on where the industry is headed and their insight into how companies can continuously improve their company-customer interactions.”

Readers can view the blog at www.aspect.com/go/blog. Since the blog’s launch last Friday (Sept. 22), content has included Jim Mitchell’s view on proactive customer service using predictive dialer technology and Roger Sumner’s insight on planning a successful disaster recovery plan.

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Related Tags: contact center, center industry, internet telephony, roger sumner, center unplugged, aspect

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