etalk(R) Receives TMC Labs 2006 Innovation Award for Customer Interaction Solutions(R) Magazine
September 27, 2006
etalk(R) Receives TMC Labs 2006 Innovation Award for Customer Interaction Solutions(R) Magazine. Check it out:DALLAS, Sept. 27 -- etalk Corporation, a division of Autonomy Corporation plc and leading provider of contact center recording and analytics solutions, announced today that Technology Marketing Corporation's TMC Labs division named Qfiniti Explore as a 2006 Innovation Award winner from Customer Interaction Solutions magazine.
Qfiniti Explore is a unique speech analysis technology that allows companies to automatically organize, categorize, and access their customer conversations, delivering relevant and accessible customer intelligence. Qfinti Explore's automated alerts, SmartViews, and cluster maps provide results of critical customer calls that can be reviewed and analyzed to immediately impact the business. By finding recorded calls based on the meaning of the conversation between an agent and the customer, Qfiniti Explore can further help organizations quickly uncover customer trends that can be used in sales and marketing or process improvement initiatives.
"We are honored that Qfiniti Explore has been recognized for its revolutionary speech analytics and searching capabilities," said Scott Shute, etalk CEO. "etalk firmly believes in developing smart, innovative contact center technology that helps our customers deliver outstanding service."
"Qfiniti Explore has clearly demonstrated to the staff of TMC Labs that etalk's product is truly innovative in the contact center industry. New companies, new products and new services for contact centers are being created all the time. With the rapid advances in technology, there's never been a greater need for this award," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that Qfiniti Explore is innovative," according to Tom Keating, CTO and TMC Labs Editorial Director.
Keating continued, "Qfiniti Explore deserves this great honor for creating a ground-breaking contact center product. I look forward to seeing other innovative solutions from etalk as they continue to contribute to the future of the contact center marketplace."
The TMC Labs 2006 Innovation Award highlights will be published in the September and October 2006 issue of Customer Interaction Solutions magazine.
About etalk
etalk, an Autonomy Company, is a leading provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world's premier companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to http://www.etalk.com/.
About Autonomy
Autonomy Corporation plc is a global leader in infrastructure software for the enterprise and is spearheading the meaning- based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including BAE Systems, Boeing, Ford, Daimler Chrysler, Shell, AOL, BBC, Reuters, Hutchison 3G, Ericsson, T-Mobile, Coca Cola, Kraft Foods, Nestle, Lloyds TSB, GlaxoSmithKline, KPMG, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the U.S. Securities and Exchange Commission, the New York Stock Exchange, the U.S. Department of Homeland Security, NASA and the U.S. Department of Energy. Autonomy has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Vignette, Tibco, Stellent, Symantec and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, specialist in Real-Time Enterprise Governance; Virage, a visionary in Rich Media Management and Security and Surveillance technology; etalk, award-winning provider of enterprise-class contact center products, Cardiff, a leader in content capture and business process management solutions, and Ultraseek, a leading provider of business search engines.
All Rights Reserved. etalk, e-talk, Qfiniti, Observe, Advise, and Recorder are trademarks of etalk. Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
About TMC(R)
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com/. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
etalk Contact:
Kathy Kuehne
etalk
+1 972 819 3221
[email protected]
TMC Contact:
Michael Genaro
(203) 852-6800 Ext 142
[email protected]
Autonomy Corporation UK
CONTACT: Kathy Kuehne of etalk, +1-972-819-3221, [email protected];or Michael Genaro of TMC, +1-203-852-6800 Ext 142, [email protected]
Web site: http://www.tmcnet.com/http://www.etalk.com/
Related Tags: contact center, qfiniti explore, customer interaction, interaction solutions, autonomy corporation, etalk
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