PMG Introduces New Service Catalog Workflow Features at itSMF USA Conference
September 28, 2006
PMG Introduces New Service Catalog Workflow Features at itSMF USA Conference. Check it out:ATLANTA --(Business Wire)-- PMG, a provider of solutions that help companies improve the quality and efficiency of their business processes, today introduced the addition of new workflow functionality to the PMG Service Catalog 2006. The new features were demonstrated at the itSMF USA Conference & Expo in Salt Lake City.
The PMG Service Catalog 2006 is now the only leading service catalog with workflows licensed by ITIL(R) (the IT Infrastructure Library), an internationally recognized set of best practices for IT Service Management. ITIL(R) was developed in recognition of the growing dependency of enterprises on IT to satisfy their corporate aims and meet their business needs. The licensed workflows now available in the PMG Service Catalog helps IT organizations enforce compliance to ITIL(R) processes, ultimately helping them fine-tune and optimize IT service processes.
The PMG Service Process Engine, the new workflow engine component of the Service Catalog, enables IT professionals to take requests for IT services and make them more actionable. The Service Process Engine's robust features streamline the management of service requests from inception to completion, resulting in superior delivery of IT services.
The PMG Service Process Engine includes the following features:
-- Rich systems integration with back-end systems so workflow control can be based on real-time data
-- Automated service provisioning, allowing for the complete automation of repeatable tasks.
-- Mobile device enhancements with support for rich decision-support tools, allowing field resources to interact with business processes and drive workflow through mobile devices
-- Rich document interaction with Microsoft Office documents allowing workflows to route based on data contained within Office documents as well as enabling workflows to create documents on the fly
-- Service timers that allow the scheduling of activities, such as request generation at a future date or on a regular schedule
"We are continually looking for ways not only to streamline the delivery of IT services, but also to improve the quality of those services," said Robert Castles, CEO, PMG. "The new workflow features we have added to the PMG Service Catalog can take our customers many steps closer to optimum performance by the IT organization. We are particularly pleased that our workflows are now licensed by ITIL(R). These workflows will breathe new life into any IT organization's ITIL initiatives by making processes enforceable, traceable, and auditable, resulting in top-notch service delivery."
The PMG Service Catalog is a centralized, unified catalog of services delivered through the intuitive interface of online shopping. It enables the IT organization to take advantage of advanced features that support fulfillment of services to the business, but in an easy-to-use format that can be used by anyone in the enterprise.
By implementing the PMG Service Catalog across the enterprise, businesses can easily and effectively acquire and track services in any department for improved communications with internal customers, accurate analysis and reporting, increased quality and consistency, and reduced costs.
Contact PMG at 770.457.8787 or www.pmg.net for more information or a demonstration.
About PMG
PMG helps clients improve the quality and efficiency of their business processes to produce better bottom-line performance and rapid ROI. PMG has delivered millions of dollars in savings to its customers by delivering demand management solutions that are easy to implement and use. PMG is a privately owned company headquartered in Atlanta, GA. For more information, please visit us at www.pmg.net.
Related Tags: service catalog, workflow features, process engine, improve quality, business processes, service
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