Google Click to Call

Google is testing click-to-call based on the search results. I wrote about this possibility of Google Click-to-call back in January - I even Photoshopped some phone icons next to search results.smile Anyway, on Google, do a search, click the icon, enter your phone number and Google will connect both legs of the call. Best of all, Google foots the bill - it's on their dime! Very cool!cool I tried some searches myself but can't seem to get any Google click-to-call search results to appear. Update: Actually it looks like the phone icon only appears within ad-sponsored advertisements. Well that stinks, search-results are much more accurate than advertisements.

I doubt for example I can search for "norwalk pizza delivery" and expect an Adwords ad to display local pizzerias in the Norwalk area. That would require the Norwalk pizzeria owners to pay for an Adword ad to do that. Not likely considering the best pizza I like to eat is typically run by a 70-year old Italian guy who probably doesn't even know how to turn on a computer (but can sure twirl pizza dough!).

Update:
Screenshots from Greg Yardley.


From the Google Click to Call FAQ page:

  1. What's the phone icon on Google search results? How does it work? We're testing a new product that gives you a free and fast way to speak directly to the advertiser you found on a Google search results page - over the phone.

    Here's how it works: When you click the phone icon, you can enter your phone number. Once you click 'Connect For Free,' Google calls the number you provided. When you pick up, you hear ringing on the other end as Google connects you to the other party. Then, chat away on our dime.

    We won't share your telephone number with anyone, including the advertiser. When you're connected with the advertiser, your number is blocked so the advertiser can't see it. In addition, we'll delete the number from our servers after a short period of time.

  2. Am I charged to connect to an advertiser?No. Google foots the bill for all calls - local and long-distance. However, if we call a cell phone number, you may incur airtime fees depending on the cell phone plan. Check your cell phone provider for details.

  3. Is this just a way for Google to track me? No. We take your privacy very seriously. Google does not share your telephone number with anyone (without your consent), including the advertiser. When you're connected with the advertiser, your number is blocked. The advertiser can't see your phone number.

    In addition, we only store your information (including your phone number, date, time, and call length) temporarily for no longer than 4 months after the last time you used the service. Then, we delete your information permanently.

    Learn more about our Privacy Policy.

  4. Whose caller ID do I see when connected?The advertiser's number appears on your caller ID when Google connects you. This way, you can save the merchant's number for future call-backs.

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Listed below are links to sites that reference Google Click to Call:

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Google Click to Call TrackBack URL : http://blog.tmcnet.com/mt/mt-tb.cgi/20215

Within days of announcing a feature that allows users to check local stores’ prices, inventory and location, Google has begun testing a click-to-call feature that allows users to get connected by phone to AdWords advertisers. Greg Yardley provide... Read More

Google is testing out a new service they’re calling Click-to-Call which offers the following: “…gives you a free and fast way to speak directly to the advertiser you found on a Google search results page – over the phone. He... Read More

Sensis, known as "Australia's Google" launched a pay-per-call pilot on its search engine, sensis.com.au, powered by eStara's click to call technology. Users of sensis.com.au can initiate a phone conversation with advertisers with a simple cli... Read More

2 Comments

Hi,

Check out our website www.callinsearch.com

We are in a pre-launch stage.

Call enable domains with Skype.

Hardly innovative, and not even the best way to do "pay-per-call". Check out AOL's incarnation (powered by Ingenio who invented this whole idea years ago). Much easier for the consumer. Instead of a silly web-form (prankable, privacy concerns, multiple steps, etc), they use a tracking number that automatically forwards to the advertiser. Much more elegant.

Go to aol search (http://search.aol.com) and type in the first word that comes to mind when you need to finance a home purchase (that word is filtered by this blog software). An ad with a little phone icon is a pay-per-call ad. In this case, even AOL is ahead of Google. Hardly something for Google (or Google-watchers) to be proud of.

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