July 26, 2007
Looks like Packet8 has scheduled maintenance which may cause intermittent outages this Sunday. Funny how the regular phone company doesn't tell you they might be offline for a few hours. Probably because regular phone companies rarely are offline. They invented that whole 5 9's (99.999%) of reliability thing. VoIP service providers got the cheap calling down pat, but their still working on 4 9's of reliability. Ummm, make that 3 9's of reliability. Do I hear 2?
Well, at least Packet8 is warning
its customers, unlike Sunrocket customers which had no warning.
of their impending doom and no phone service.
Here's the email Packet8 is sending to customers.
Dear Virtual Office Subscriber, We will be performing scheduled routine maintenance on Packet8 Virtual Office service on Sunday July 29, 2007 between the hours of 12:00AM and 4:00AM Pacific Time. During this maintenance window, Virtual Office customers may experience intermittent service interruptions affecting dial tone or the ability to make and receive calls. We apologize for any inconvenience and thank you for your patience. Sincerely, Packet8 Customer Service