Zeacom, a provider of Unified Communications (UC) solutions for the small-to-medium sized business market, is showcasing its new Executive Mobile module at ITEXPO, which is part of Zeacom Communications Center (ZCC) 5.1. Claiming more than 2,500 enterprises worldwide, Executive Mobile gives end-users advanced UC functionality on their smart phone or other handheld device with support for Blackberry and Windows Mobile. Zeacom President, Ernie Wallerstein demo'ed the platform in the ITEXPO press room and I was pretty impressed.Executive Mobile gives individuals the ability to manage their presence and availability status from their mobile. All functionality currently available on the desktop (single mailbox, presence profiles and directory) will be available on Blackberry and Windows Mobile devices.
Zeacom President, Ernie Wallerstein, believes that executives in today's hyper-competitive global marketplace must have access to this critical functionality. "Your desk phone is the first place where most callers try to reach you. But how often are you actually there," he queried. "The 21st century executive is a mobile executive, who must not only be accessible 24/7 -- regardless of location -- but is also someone who must be able to utilize desktop enterprise communications software while on the road. Executive Mobile addresses these needs, and brings all communications together in a single, convenient user environment."
At ITEXPO Zeacom also announced that it has purchased New Zealand-based Talking Computer's Mi-Audio and Mi-Eval voice recording and training product lines enhancing its unified communications strategy and call center functionality. The Mi-Audio module is a cost-effective Windows-based call recording technology for contact centers. Used in conjunction with the Integrated Evaluation, Call Assessment and Coaching module, Mi-Audio and Mi-Eval will provide Zeacom customers with objective evaluation, training and ongoing support. Ernie told me the call recording piece was the one missing piece of the puzzle to complete their UC offering, which offers IM, presence, fax, skills-based routing, queues, desktop call control, Outlook integration, and more.
Here's a screenshot of their desktop application:
The ZCC Executive Mobile functionality enables executives to use their mobile phones, or a Web portal, to remotely access their ZCC Desktop and other applications.
Features include:
-- Interface with ZCC Mailbox to view voice messages summary (New / Read / Saved).
-- See who called while unavailable and call them back instantly -- just press a button.
-- View both missed and recent calls history.
-- Use ZCC Executive Mobile to select or update ZCC Presence profile, including schedule and expected time of return.
-- Access the ZCC Phonebook to look up and dial numbers in either personal or the company directory.
-- Access ZCC Presence to check Buddy List and check the availability of colleagues. Only call them when you know they are free.
-- Use Buddy List or the ZCC Phonebook to request a callback. Press a single button to ask contact to call default mobile number or another number.
Sourced from one single application, Zeacom Communications Center 5.0 provides Presence, Messaging, Contact Center, Blended Out-dialing, IVR, Operator Console, Mobility, Conferencing, Microsoft Calendar and Outlook integration on one server and using a single administration interface.
