Recently in VoIP Category

tandberg-precisionhd-usb-camera.jpgTANDBERG's new PrecisionHD USB Camera is the first webcam to offer HD video at 720p with 30 frames per second. It is optimized for Microsoft Office Communications Server 2007 Release 2 providing business-quality HD video communication. It also includes a built-in noise canceling microphone and automatic focus.

The webcam can be hooked onto a laptop (as shown above), making this an excellent mobile videoconferencing choice. It's worth noting that OCS 2007 R2 not only supports HD720p (1280x720 1.5Mbps), but it also now supports an "unlimited" video bitrate setting as seen here:
ocs-2007-r2-front-end-video-properties.jpg

Now we just need someone to build a 1080p webcam! Of course, the bandwidth required for that might be too much to be practical.
star-trek-usb-voip-communicator.jpg
Dream Cheeky has created a USB-based VoIP Communicator that looks like a replica of the original Star Trek Communicator from the original TV series. Due out in in a couple months, it sports a speakerphone, mute and volume control functions, and even an assortment of Star Trek sound bites.

star-trek-obsession-redshirt-dead.jpgThe only problem is that it's a USB-based device, which means it's wired - not wireless. Captain Kirk wouldn't be caught dead carrying one of these. Though maybe one of those redshirt security dudes might - they always get killed off anyway.

Via EverythingUSB
Here is a preview of the TMC Labs review of Cisco Unified MeetingPlace 7.0, which is scheduled to be published in the March issue of Internet Telephony Magazine. Enjoy!

cisco-unified-meeting-server-3500.jpg

Cisco Systems, Inc.
Web site: http://www.cisco.com

Pricing:
40 concurrent user licenses (750 users), audio conferencing, includes application server software and media server hardware for voice conferencing - $79,999 ($2000/concurrent user)

100 concurrent user licenses (2000 users), audio conferencing, includes application server software and media server hardware for voice conferencing - $127,999 ($1280/concurrent user)

In both sample pricing scenarios, it also includes 6 concurrent web and 6 concurrent video licenses (customer needs to purchase video blade to use video licenses)

Note: As seen by the two example prices the concurrent user price comes down quickly as the system size grows.
Additionally, the customer would also need to purchase a $12,000 Cisco Media Convergence Servers, which is a standard server running Linux

//////////////////////////////////
RATINGS (0-5)
Installation: 5
Documentation: Not tested
Features: 5
GUI: 5
Overall: A
///////////////////////////////////

Unified communications is all the rage these days, especially when businesses are looking to optimize productivity and reduce costs. But what really is "unified communications"? You might be surprised at the different answers you'd get from various people. Many would simply say it is voice, video, email, and data (Web) collaboration with some business processes or rules applied. At a high-level this is an accurate assessment, but not all implementations of unified communications are the same nor do they all encompass the same communication mediums. Further, some UC systems only work with fellow co-workers and therefore are an island onto themselves when dealing with customers who cannot participate in the unified communications platform for collaborative meetings.
itexpo-logo-10-year-east.jpg
Many people I talked to at ITEXPO before the exhibit floor opened had muted expectations about the attendance, because of the slumping economy. But I knew better... I talked to Rich Tehrani and he told me a week before the show opened that the pre-registration numbers were up from last year. VoIP when properly deployed and with the right product has an extremely fast ROI and can result in cost savings in just a short period of time. So I wasn't worried that ITEXPO would be a resounding success.

But the VoIP industry is not without its curmudgeons. Alec Sauders wrote a scathing post titled "2008: The Year VoIP died", which sparked a fierce debate amongst VoIP industry insiders. He wrote:
VoIP events are suffocating too. VON was a spectacular flameout, despite the best efforts of Jeff Pulver and his band of merry men to transform it from a voice only show into a voice, video and more show. At least the Pulverites understood where the future was, even if unable to craft a profitable event around those varied interests. There'll be more of the same next year, I fear. Initial reports from this fall were that VoiceCon was an understated and quiet affair. Lawn bowling anyone?
Well, ITEXPO definitely didn't have any lawn bowling. If you tried to chuck a bowling ball down the aisle, it wouldn't travel 5 feet before clipping someone's ankles. ITEXPO had solid traffic the entire show, which is a rare feat for any tradeshow these days. ITEXPO isn't VON and it isn't VoiceCon, and probably shouldn't be compared to either. One thing everyone could agree upon when it comes to ITEXPO is that this show brings "buyers" to the show. It's why exhibitors keep coming back. Exhibitors actually generate "leads" and close deals at ITEXPO where as VON (R.I.P.) and other IP communications shows were more about networking and trying to strike partnerships. ITEXPO has evolved over the years into a "networking" event as well, but its core strength has always been that it brings buyers, resellers, distributors, etc. to the show.

I found many positive ITEXPO reports from industry analysts, media, bloggers, and VoIP vendors on the Web that talked about just how successful ITEXPO was.

Here are a few of them:

Considering Convergence - Network World by Matthew Nickasch:
The conference events concluded Wednesday afternoon at Internet Telephony EXPO (ITEXPO) East 2009 in Miami Beach, FL. With a very high attendee and exhibitor count, it is clear that VoIP, convergence, and UC technologies are at the forefront of interest and innovation.

Community: ITEXPO is a wonderful example of the strong industry community that exists within the IP communications market. Highly-competing developers, integrators, and VARs maximize on the opportunity to discuss the state of the industry, exciting new technological developments, and tools for delivering better and more innovative customer solutions.

Greg Galitzine, Group Editorial Director for TMCnet.com - VoIP is Alive and Well
I've just returned from ITEXPO East 2009, which was held in Miami Beach, February 2-4. One of the trends that emerged at the show is that the VoIP industry is indeed alive and well. The show was well attended by people looking for solutions, the Exhibit Hall was full of vendors who were only too happy to speak to the attendees, the meeting rooms were full, the conference sessions were well attended, and all in all the show served as a barometer for the industry.

Joe Staples, Interactive Intelligence Internet Telephony Expo Wrap-Up
There's an economic slowdown? Somebody must have forgotten to tell the show attendees. Traffic seemed as strong as ever (show promoters reference a 30% increase in attendance). The conference sessions were well attended. Our very own Rick Chin's keynote session on "The Unified Communications Shootout" had a couple hundred people in the room (cool format...attendees hear a six minute pitch from four or five vendors touting why their approach in the best. The attendee can then decide from that whose booth their going to go spend time at getting more info).

The TMC guys really do know how to put on an event. Are tradeshows dead? Not if you look inside our industry. They still provide a single location to gather useful information and to network with others that might be able to help you with your product selection and implementation.
 
Good job TMCers for putting on a quality event.

Moshe Maeir - The Flat Planet - Is VoIP Recession Proof?
Well based on the number of visitors to our booth last night at the ITEXPO opening night, the answer is yes!

Considering Convergence - Network World by Matthew Nickasch:
The session halls and exhibit floor offered standing room only during opening day at IT Expo East 2009, in Miami Beach, FL. With many innovative products, solutions, and services being discussed and displayed, it is clear that all forms of IP telephony and convergence communications are alive and well.

Andy Abramson - Industry blogger - First Impressions of ITEXPO East 2009
VoIP is far from dead and judging by the crowds and the rooms that were full of people the rumors of its death are far from over. I'll be the first to admit that trade shows in general are down, but this year's IT EXPO East in Miami Beach Florida is anything but. Walking the floor last evening I counted over 150 booths, and each one was buzzing with activity. In the hallways people were talking and the symposium/conference tracks had rooms full of people.

Garrett Smith - Industry blogger - IT Expo Proves VoIP Industry is Still Going Strong
Well, as usual Rich and crew, did a fantastic job. Yes, the number of exhibitors was down a bit from shows of the past, but the sessions and keynotes have never been as robust.

Not to mention the surprising level of foot traffic that was present from show open to close.

The VoIP industry is not dying. It's alive, growing and those involved with it continue to impress me with what they are achieving.

In speaking with over 100 of the most influential people in the VoIP industry, the economy has had an effect on their businesses - in most cases a positive one. Someone even told me their customer base tripled from November to January - oh and they've been in business for a few years.

Marc Robins - industry analyst IP Communications Insights - Ingate SIP Trunking Seminar is Packed
Apparently bucking the current trend of "downsized" conference attendance, Ingate's workshop on the first day of the Internet Telephony Expo in Miami Beach is packed with an overflow crowd.

While this is a clear signal that SIP trunking is still a red hot IP communications topic, it is also a very promising indicator of heathy attendance at the show in general.

Bill Miller, Digium: Facebook wall post
Awesome event! Digium Asterisk World Event is absolutely high quality attendees, presenters, and we thank everyone participating!

Tony Rybczynski, NortelDispatch from ITEXPO
Earlier today, I presented in an ITExpo keynote session on UC. Surprisingly good attendance and some probing questions on mobility, converged networking , CEBP and the future of the desktop phone.

I was very happy to see that IT Expo seems to have fought off the economic slump. Maybe that's a good omen.

O yes, it's been running for 10 years, so congrats to Rich, Greg and the gang. I think I spoke at the first one and many in between.

As Greg stated, if ITEXPO East 2009 can be considered a barometer of how the VoIP industry is doing, then it's certainly not a stretch to say that the industry is far from dead. 2009 won't be the year VoIP died, but the year VoIP thrived!

Clicksaya offers free Click-to-Calls

February 5, 2009 9:21 AM | 1 Comment
clicksaya-button.jpg Clicksaya is a new VoIP offering just launched in beta that offers click me web buttons. While click-to-call web buttons are not news, the nice thing about Clicksaya's C2C buttons is it currently connects users for free between 5 countries including Canada, USA, Hong Kong, China, Singapore. Jajah offers click-to-call as well, but they charge to terminate the call.

So how does Clicksaya work?
pbx-in-a-flash-on-bootable-flash-drive.jpgHow'd you like a bootable USB flash drive which can create turnkey, full-featured Asterisk PBX systems in 15 minutes or less? Nerd Vittles has a recipe specially designed for the new Atom-based motherboards found in most netbooks. Nerd says it also works just fine with Dell's PowerEdge T100 servers.

He writes how this is perfect for on-site demos:

For those that demo systems for a living, no one will touch this presentation. Just show up at a customer site with a $300 Acer Aspire One NetBook and an Aastra 57i business phone. While the customer watches the Atomic Flash build a new PBX in a Flash server from the ruins of a Windows XP clunker, you can connect and configure the 57i and explain how simple VoIP networks can be.

When you finish your 10-minute slide show, your system will be operational. Dial any 800 number from your Aastra phone, and presto... instant, flawless communications!

Check out the article.
contact-q-logo.jpgContactQ is a new call center application server created by Braxtel Communications designed to run on Asterisk that brings advanced call center functionality to the Asterisk platform. Their aim is to handle any sort of contact method and put it into their advanced multi-media queue. For instance, they plan on queuing video calls, text messages, web callbacks, and of course regular calls. ContactQ is a fully featured multi-media skills based routing ACD. In my meeting with Braxtel at ITEXPO, Lee McCabe, Director of sales said video call queuing brings up some interesting possibilities, such as the ability to play corporate video promotions while the call is on hold. The concept is intriguing and it takes traditional music-on-hold to the next level with video-on-hold.

Lee mentioned that ContactQ is currently being developed as both a commercial product and also as an open source GPL project. It supports industry standards such as SIP, Voice XML(VXML), AJAX (Web 2.0), XMLRPC and designed for inter-working with VoIP softswitches like Asterisk, FreeSWITCH, PingTel and Cisco.

I asked Lee if they leverage FreePBX at all for the front-end GUI or if they use their own and Lee stated they use their own front-end interface for configuration as well as monitoring of call center queues and call center statistics. Importantly, ContactQ sports the ability for call center supervisors to listen in on agents using DTMF/touch tones on their phone.

Features include a powerful IVR with drag and drop programming tool and  historical reporting delivered via the web browser. It features powerful dialing capabilities critical to call centers, including Outbound Preview, Progressive and Predictive dialing modes.

Other features include:
  • Fully featured ACD supporting
    • Multiple queue modes
    • Call pull back on no answer
    • Overflow to voicemail
    • Queued voicemails
    • Time / Day routing rules
    • Agent unavailable types
    • Skills based routing (9999 skill levels)
  • Telephony based agent logon
  • Web browser based system configuration
    • Multi Language support (US English only in Version 1)
    • LDAP integration
    • Multiple partition configuration
    • Role based login
  • Supervisor Monitor / Listen-in
  • SNMP support
  • Real-time Supervisor Dashboard web application providing
    • Agent and queue performance statistics
    • Agent and queue drill down statistics
  • Real-time Agent Dashboard
    • Agent performance statistics web application
Lee said their software always uses the latest version of Asterisk with nightly builds available. Installation is via a bootable .iso image which will automatically format and install ContactQ in just minutes. I tried to get some screenshots of the admin from their website, but the website seems a bit of a work in progress. But the feature-set seems pretty powerful and I hope to check it out soon.

Update:
Here's a screenshot of the admin:
contactq-admin-screen.jpg

super-duper-weenie.jpgAccording to Skype Journal, Skype has released Skype 4.0 to Gold. The new version sports not "wideband audio" but a "Super Wideband audio codec" or what I like to call the Super Duper Weenie Wideband codec after one of my favorite hot dog joints in Fairfield, CT. Course I haven't had a hot dog since TMC's Biggest Loser contest started. (I'm in 1st place by the way with over 7% weight lost)

The Skype Garage post explains:

Starting from this version we've included the new Super Wideband Audio codec. This is our second in-house built audio codec especially designed for calls over the internet with superb quality. The Super Wideband Audio codec will help you most on lousy network conditions and when you have lower bandwidth available, although it also improves quality in normal conditions too.

The codec is codenamed "SILK" and it aims to improve the audio out to 12,000Khz and has several improvements. Skype Journal covers the SILK codec benefits nicely in this post.

So if you want the Super (Duper) Wideband audio codec, head to Skype.com and download Skype 4.0. If you want a Super Duper Weenie and a Coke, head over to www.superduperweenie.com for directions.

OCS 2007 R2 Online Labs

February 3, 2009 11:36 AM | 0 Comments
A new website ocsforum.com aims to offer a hosted OCS 2007 R2 lab environment for online training and learning. According to Tom Cross, CEO of TECHtionary.com, "OCS-Office Communications Server R2-Release 2 Labs are intended to provide specific "personal training" on specific OCS topics and allow users to test concepts, ideas and strategies in a non-production environment."

Tom told me he plans on adding SIP gateways to the hosted environment to enable PSTN termination for a more realistic testing lab environment.

Tom Cross runs the popular OCS 2007 training classes at ITEXPO. He told me the Miami ITEXPO classes are larger than the previous show in Los Angeles, demonstrating increased interest in OCS 2007 training.

If you're interesting in playing with OCS 2007 R2, but don't want to spend the time installing and and configuring the various server components, heads on over to ocsforum.com. It's a bit early in the site development, so drop Tom a line if you want to play with OCS 2007 R2.

VoiceGear SkyBridge at ITEXPO

February 3, 2009 11:10 AM | 2 Comments
voice-gear-skype-gateway.jpg IndustryDynamics' VoiceGear SkyBridge is a Skype-to-PBX product that works with analog and VoIP PBX systems and connects them with the Skype network. I stopped by their booth at ITEXPO to learn more. They told me that SkyBridge supports up to 60 Skype accounts and up to 4 simultaneous Skype channels. They demonstrated the web interface used to provision Skype accounts and other settings. It was pretty straightforward and easy to use. They gave me a CD which is a bootable .iso image that will automatically format your hard drive, install Linux, and a full-functioning version of their software so you can 'try before you buy'. They just limit it to 30s calls.

They mentioned that their Skype gateway can not only interface with IP-PBXs using SIP, but through a partnership with Sangoma Technologies, they can also interface with traditional non-VoIP phone systems. Leveraging Sangoma analog and T1/E1 telephony cards, VoiceGear can integrate with PBXs using FXO-to-FXS connectivity as well as PBXs with T1/E1 interfaces.
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