I received word that SunRocket will be completely disconnected 10 days from now. Some SunRocket customers are still unaware of SunRocket going under since their phone service still works via SunRocket's temporary saviour - Teleblend. However, Teleblend is only temporarily keeping SunRocket customers connectiions alive (at cost to them) while customers switch to another phone service provider. I wonder how many SunRocket customers will be in shock when their phone line goes dead in 10 days.Below is the latest email from SunRocket. Note the last line which says "It has been our pleasure to service you at SunRocket!" Yeah, the pleasure has been all theirs certainly not their customers - many of which are out the $199/year subscription fee!
-------- Original Message --------
Subject: SunRocket Service to be Discontinued
Date: Thu, 26 Jul 2007 16:03:16 -0400
From: sunrocket@sunrocket.com
CRITICAL LETTER TO SUNROCKET CUSTOMERS
- SERVICE TO BE DISCONTINUED WITHIN 10 DAYS -
Dear Customers,
As previously reported, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service.
While services to customers may be discontinued at anytime, all services will be discontinued no later than August 5, 2007.
However, there are two preferred service providers we are recommending, which are: 8x8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleblend services will be offering you the best options and we are proud to recommend the following alternatives to you.
We urge each and every customer that has not signed up with a new service provider to immediately do so now. Do not delay as services are being discontinued and will be permanently shut down no later than August 5, 2007.
8x8/Packet8
The Packet8 Internet phone service incorporates patent protected technology from 8x8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket’s and offers a virtually identical feature set.
• No Startup Costs
• FREE activation
• FREE equipment
• FREE shipping
• FREE first month of service
• Quickly port your number at no charge
A Savings of over $100!
Click here to order (or copy and paste the following link into your Internet browser: http://sr.packet8.net or call 1-800-868-0068 and mention special offer code SUNROCKET)
Unified Communications Corp. / TeleBlend
The TeleBlend Internet phone service incorporates patent-protected technology from Unified Communications Corp., a privately held company in business to provide outstanding customer service and telephony products. Teleblend has been working behind the scenes already to restore and continue service for all Sun Rocket customers. The service works in the same way as SunRocket’s and offers an identical feature set with our Unlimited Transfer Plan.
• No Startup Costs
• FREE activation
• Use your existing Hardware
• FREE shipping
• FREE and Quick transfer of your current number
• UNLIMITED calling to the US, Canada and Puerto Rico
Click here to order (or copy and paste the following link into your Internet browser: http://www.teleblend.com).
It has been our pleasure to service you at SunRocket!
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According to this post by Narayan Bhat, a
TMCnet Contributing Editor, which is also on TMCnet.com,
Teleblend is going to get "strategic assets" of SunRocket. Are those "strategic assets" their customers?
You said that
That seems like the right thing to do, since any customers who don't know, and therefore don't switch away from SunRocket will probably end up in Teleblend's clutches anyway, right? If the customer is still there when the "strategic assets" are moved, then I would think that next month, we are going to hear a bunch of old SunRocket customers asking who Teleblend is and how come they're getting a bill from them for $12.95? LOL
[quote]"we are going to hear a bunch of old SunRocket customers asking who Teleblend is and how come they're getting a bill from them for $12.95?"[/quote]
Exactly...the blender are keeping the lines working so they have a bigger chance of getting those customers to switch to them.
Even before I signed up with Onesuite.com SuiteAdvantage, Teleblend and Packet8 is already off my list.