| Contact Center/CRM Views and Analysis


I'm using a new anti-spam solution called Sendio I.C.E. (Intercept, Confirm or Eliminate) and I'm fairly impressed so far. I had to do something. I was getting literally thousands of spams per week. I no longer check the "bulk/virus" folder of the product to make sure there aren't false-positives (legitimate e-mails) in there, since I have yet to find a single misidentified e-mail. The junk builds up and then self-deletes after a certain amount of time, and I never sully my eye-balls with it!

For a more in-depth review, check out Tom Keating's blog at

I'm not the only one at TMC who likes it!


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