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January 2010

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Hope For Haiti Telethon Results

January 26, 2010

The Hope for Haiti telethon was a success. The Los Angeles Times reported that more than 83 million people tuned in Friday night with an average audience of more than 24 million viewers, leading to at least $61 million in to help survivors of the Jan. 12 earthquake.

Those viewers generated massive call volumes. TeleTech was one of several companies assisting in taking donor calls.

Tune In, Call in (And Donate), 'Hope for Haiti Now' Tonight 8pm

January 22, 2010

Here's an important way to help relieve the distress and suffering of the Haitian people from the recent earthquakes: watching, and donating for The "Hope for Haiti Now: A Global Benefit for Earthquake Relief" telethon to aid the victims will air tonight at Friday, January 22, 2010 at 8:00 p.m. ET/PT.

CBS reports that an estimated 200,000 people were killed in the disaster. It and other networks and a host of other channels is broadcasting the event.

The warnings of (and responses to) Haiti

January 15, 2010

The almost incomprehensible destruction and loss of life and immense suffering from the earthquake that struck Haiti--alas another disaster amidst the economic and political turmoil that for decades if not centuries that have ravaged the people of this nation--also serves as a warning for companies in their site selection decisions: wherever they locate.

The message is this: if you want your contact centers and other back offices to survive disasters in locations whether offshore, nearshore, or onshore then be prepared accordingly because the chances are increasingly excellent that no one else i.e. governments will protect you beforehand, during, or afterward. IOW you're on your own.

9-1-1 Operators' Jobs Secure With New Car Infotainment Systems

January 7, 2010

The tough, dedicated professionals who staff the 9-1-1 contact centers, and those equally stressed pros who handle claims calls for health insurers who have been worried that the distracted driving laws being rolled out in the U.S. and Canada will result in fewer calls--and possible layoffs--can breathe easy.

That's because the automotive and tech geniuses have managed to come up with exciting new ways for motorists to maim and kill themselves and others that should compensate for the fewer injuries and deaths resulting from the new regulations.

The New York Times reports the new gizmos, which are being rolled out at the Consumer Electronics Show this week include "10-inch screens above the gearshift showing high-definition videos, 3-D maps and Web pages."

Yes, the devices do "prevent drivers from watching video and using some other functions while the car is moving, but they can still pull up content as varied as restaurant reviews and the covers of music albums with the tap of a finger."

Sure sounds like safety first to me.

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