Said the newsletter, "This month we tested Charter Communications. No CTI. They gather ID information from the caller and then throw it away. Comcast does the same thing. These folks should either implement CTI of get rid of their IVR that is doing nothing other than irritating callers."
More high-quality customer service from the cable companies. How could it get any worse? They play a eardrum-shattering screech tone into customers' ears as payback for daring to try and get in touch with customer service?You can find ASRNews' online newsletter at http://www.asrnews.com/asrnews/backissue/asrn0208.htm