Hopefully, you're not one of those companies that discovered the problems of early CRM implementations through experience (if you are, my apologies). CRM is a highly complex business strategy/principle/philosophy/religion, depending on how you look at it, that needs to be approached with respect.
Tomorrow, I'm moderating a Webinar called "CRM Integration Best Practices, Taking The Pain Out Of The Call Center," along with AMC Technology's VP of Marketing Paul Nussbaum. The Webinar starts at 2:00 pm EST time and will cover all the topics you need to know about properly integrating CRM into your organization.
Visit http://www.tmcnet.com/webinar/amc-technology/ to register. I look forward to seeing you there.
TES
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