Tomorrow, I will be moderating a Webinar called, "Answering Senior Management’s What-If Questions Before They Ask." The Webinar, which starts at 1:00 pm EST, will feature as a speaker Bay Bridge Decision Technologies' president Ric Kosiba. The Webinar aims to teach you how to be your own consultant when it comes to making decisions about your call center (therefore saving money and becoming a true hero to your organization).

To attend this Webinar, you can register here: http://www.tmcnet.com/webinar/baybridge

"See" you tomorrow!

TES