Far away are the olden days when companies could put content and functionality onto their Web sites, cross their fingers and hope. It really didn't matter if people had problems with your Web site...it wasn't their primary mode of communication with you, and it wasn't necessary to respond to customer e-mails. No one did, after all.
When companies finally began monitoring how their virtual customers were interacting with their Web sites, the surveys were cumbersome, limited and needed to be designed by professionals. Today, Web survey tools are as necessary to companies doing business off their Web sites as as agents who can write and spell.
Announced this morning is a new tool from Perseus (which specializes in a market it calls "Enterprise Feedback Management.") Details below.
FREE WEB SURVEY SITE LAUNCHED BY PERSEUS, PROVIDER OF
Perseus, the global leader in Enterprise Feedback Management (EFM) solutions, announces the availability of SurveySolutions Express, the 100% free web survey site that enables individuals to quickly gather the critical feedback they need to successfully meet their survey goals.
SurveySolutions Express is the first survey tool of its caliber and allows individuals to quickly write and field web surveys that gather feedback fast, free and without the functionality and response limits inherent with alternative web survey sites.
Perseus has helped redefine the web survey market over the past year with innovative technologies that have led the transition from static web survey software to Enterprise Feedback Management solutions that help organizations collaboratively collect, analyze, and share customer feedback within a centrally managed and secure environment, using feedback data like other strategic assets.
“More and more organizations are implementing enterprise-wide strategies to collect, analyze, and use feedback information in conjunction with existing systems, data, and business processes,” said Esteban Kolsky, Research Director with Gartner, “The vendors that succeed will focus on creating centrally administered, integrated frameworks to be used by organizations to deploy feedback as a strategic tool, as opposed to a single-function tool.”
“SurveySolutions Express broadens the exposure of our award-winning technology to individuals with moderate to low survey requirements that may have more sophisticated needs in the future,” said
SurveySolutions Express enables individuals to:
- Design Surveys in Minutes – Express features a step-by-step questionnaire designer to help users create a professional survey in minutes with a wide range of question types, advanced logic and response validations. Express provides countless options to modify the look and feel of each question.
- Collect Answers Immediately – Web surveys can be administered without access to a web server for distribution. Users can provide respondents with survey access via a web site link, popup or through an email invitation.
- Report Results in Real-time with Summary Analytics – Users are able to manage responses and delete duplicates and/or partial entries, as well as view individual responses in real-time. Users can select from eight different types of reports or use the analysis functionality to view summary statistics and dozens of charts. Responses can be exported in multiple formats including Excel and SPSS.
- SurveySolutions Express is the only web-based survey site to offer RSS feeds enabling users to keep track of their survey response levels within their personal news aggregator.
SurveySolutions Express is part of the award-winning Perseus SurveySolutions software family capable of managing the most complex enterprise-wide feedback requirements. Used by professionals in HR, marketing, training and customer service, Perseus SurveySolutions is the industry’s only web-based survey software with an intuitive word-processor design environment that speeds survey creation. Perseus SurveySolutions products are fully compatible with Microsoft Office for enhanced ease of use and productivity.
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world. Organizations worldwide rely on Perseus solutions to identify employee, customer and partner needs, promote process change, improve loyalty, maximize satisfaction and optimize business growth. Perseus products enable business professionals to quickly and easily obtain, analyze, and manage sophisticated enterprise feedback using intuitive web-based software. Perseus SurveySolutions is a recipient of PC Magazine’s Editors' Choice award for web survey software, and is used by over 20,000 customers worldwide including over twenty-percent of the Fortune 100. Perseus is a 2003 and 2004 Inc. 500 company and Deloitte Technology Fast 500 company, and a four-time Deloitte Technology Fast 50 company. (www.perseus.com).