If you work in a call center and think your job is tough (and we know it is), spare a moment for the people manning the FEMA call centers, taking (on some days) 73,000 calls from desperate and even suicidal people displaced by the hurricanes.

http://www.cnn.com/2005/US/11/01/fema.center.ap/index.html

These people should all be given call center agent of the year awards.

TES