Interactive Intelligence Brings You ... Another Blinking Light

Patrick Barnard
Group Managing Editor, TMCnet

Interactive Intelligence Brings You ... Another Blinking Light

Interactive Intelligence -- a pioneer in computer telephony integration and unified messaging, as well as one of the leading makers of contact center software and phone systems -- is gearing up to launch a nifty little application that alerts users of Microsoft Exchange Server 2007 Unified Messaging that they have received a new voice mail message via an indicator light on their office phones.

The new standalone app, called Interaction Message Indicator, is just one more way that Interactive Intelligence’s advanced software solutions can be integrated with Exchange Server 2007. The app works with existing third-party phone systems, including the Interactive Intelligence IP PBX, and monitors Exchange Server 2007 Unified Messaging mailboxes so that users are alerted to new voicemail messages as they arrive via the indicator light.

In other words, if you are at your desk but your PC or mobile computing device isn’t turned on, you can still be alerted when a new message arrives on Microsoft Exchange Server 2007 Unified Messaging via a light on your desktop phone. The application offers a Web-based interface for easy set-up, administration, monitoring and reporting.

In a press release, Senior Vice President of Worldwide Marketing Joseph A. Staples said Interactive Intelligence developed the Interaction Message Indicator “as a direct result of customer requests.”

“This move underlines our commitment to offer Microsoft customers critical functionality backed by more than a decade of experience developing applications for the Microsoft platform,” he said.

Staples said Interactive Intelligence plans to roll out more complementary applications for Exchange Server 2007 UM based customer demand, such as personal notification features, in the near future.

Interactive Intelligence is demonstrating its Interaction Message Indicator at the Microsoft Worldwide Partner Conference, being held this week at the Denver Convention Center. The app will be available in Q3 2007 through Interactive Intelligence’s global channel of more than 250 value-added resellers.

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