Steve Wozniak to Keynote ITEXPO Las Vegas
We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas, Thursday, August 29 at 10am....
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WebRTC Screen Sharing Demo!
In a recent post WebRTC Test Demo Fun, I gave some real world "working" examples of WebRTC. One of the demos I...
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Thank You Amazon, Retailers May Now Merge at Will
When reports surfaced regarding Office Depot merging with OfficeMax, the first thing which may have occurred to many, is regulators wouldn’t let...
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Scam Users, Accumulate Facebook Likes, Buy a Ferrari
Bitdefender Labs recently reported that a site showing kittens and unicorns suggested users download a “business flash” plugin in order to see...
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Windows 8 Sync Settings - Security Hole
Windows 8 has a cool new feature that lets you login with your cloud-based Microsoft account (@hotmail.com, @live.com, @outlook.com) and it will...
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Is Apple Too Sexy for MWC?
In deciding not to exhibit at the Macworld events, CES and MWC, Apple has shown the world that it doesn’t need...
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Japan Goes the Way of the Dodo & Still Supports Fax
I've admired Japan for their innovations since the mid 1970s, including the Sony Walkman, the Sony portable CD player, and how their...
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Backup DNS, The New Yellow Pages Scam
If you have ever registered a domain name you have no doubt been solicited by a number of companies you never heard...
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Cisco Strengthens Products For Midmarket
Cisco today announced a series of news surrounding their midmarket product line and their partners that sell Cisco products in this space....
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John Sculley Mesmerizes Audience at ITEXPO (Video)
John Sculley gave an amazing keynote at StartupCamp7 located at ITEXPO Miami where he discussed his career, his relationship with Pepsi,...
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Verizon MiFi and Boingo Indispensable
Some time back Verizon Wireless sent me a MiFi device to test and I have used it as a long-term review unit...
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Thoughts on Alcatel-Lucent
One of the greatest challenges incumbent companies face is the ambivalence and corporate politics incumbency breeds and it only gets worse...
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Sheldon Adelson Continues to Give Back
Sheldon Adelson was the founder of the COMDEX trade show and early in my career his team was gracious enough to work...
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Divoom Bluetune Solo Speaker Review
At CES 2013 I had a chance to check out the Divoom Bluetune Solo speaker, a pint-sized gadget which packs a...
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Do Physical Digital Libraries Make Sense?
Bexar County in Texas will be home to one of the world’s first digital libraries which contains just e-readers and lots of...
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It's the Tablet Size Niches!
The original 2010 iPad diagonal screen size was 9.7" (9.5" width). Three years later, the fourth generation iPad is still 9.7". Amazon...
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Telefonica Looking for Channel Partners to Crack U.S. Market
I met with Telefónica along with some other media analysts at ITEXPO just a few moments ago. At ITEXPO Telefónica is announcing...
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ITEXPO Future of Cloud Panel Pic
The Future of Cloud Computing panel was a big hit at ITEXPO Miami 2013 - lots of great information. Thanks to all...
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Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs
Yesterday, at ITEXPO I met with some representatives from Bressner, a German-based company with some interesting add-ons for Microsoft Lync. Now targeting...
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New Blackberry on Display at ITEXPO
Blackberry is showing Blackberry 10 OS and the Z10 at ITEXPO Miami 2013. Lots of interest here at the show. What...
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Categories
Interactive Intelligence's 'Interactions 2011' Attracts Record Attendance
Contact Center Market Update 2010
A Review of Interactive Intelligence's CaaS Offering
Interactive Intelligence to Unveil CIC Version 4.0 at Partner Event
The Value of Agent Supervisor Portals in Resolving Scheduling Disputes
On Pocket Knives, Baristas and Passion
Passage of Caller ID Spoofing Bill May Raise Issues for Call Centers
IBM, Assurant Team on Call Center Analytics Solution
Call Center Industry Appears to be Rebounding
Call Center Agents Stand Ready as the Catalogs Come Flooding In
Salesforce Brings Social Networking to the Workplace
March of the Interoperability Announcements
From IVR to Online Banking
Is Wiretapping Really an Effective Way to Combat Terrorism?
TelCoa Releases Top Ten Reasons to Have Employees Work from Home
Filipino Call Center Agents Overpaid?
Call Center Industry Presents a Very Murky Picture
Sorry, Merchants of South Norwalk: Another Reason to Shop Online
Time to Check the Credit Check?
Interactive Intelligence Developing New Business Process Automation Software
More Canadian Contact Centers Closing, Downscaling
Call Centers are 'White Collar Sweatshops?'
'Making Contact' Returns!
Microsoft Enters the Contact Center Solutions Market With New Tie-Up with Aspect
Aspect Rolls Out UC Strategy
Canada Officials Will Need to Plan Carefully to Weather the Coming Storm
Skills Shortage in the U.S. Keeps Widening
Does God Need a Performance Management Solution Too?
Datamonitor: Convergys the First, But Unlikely the Last, to Pull its Call Centers Out of Canada
Maximizer Rounds Out Maximizer CRM 10 Suite with New Entrepreneur Edition
Improving Agent Performance Takes a Holistic Approach
Cisco Issues Security Alerts for its Unified Communications Products
RIM Reports BlackBerry Email Outage
EFM/Survey Space is Starting to Heat Up
Thinking about Putting Your Business in the Hands of Total Strangers?
Contactual: High Class without the High Cost
Gov. Eliot Spitzer to Attend Ribbon Cutting Ceremony for New Sitel Contact Center in Western New York
Dell to Cut Some Call Center Jobs in Ottawa
Arvato Using Aspect Software's Uniphi Connect
ISO: Interactive Intelligence is a Tight Ship
Call Center Workers in India: Fat, Unhealthy … and Causing a National Health ‘Crisis?’
Allegiance Banking Survey Got Me Thinking …
Today’s Speech-Enabled Self-Serve Solutions Stand to Rob Speech Analytics of its Efficacy
New Wonder Drug Will Enable Center Agents to Work 20 Hour Shifts and Still Sound Chipper
Software-as-a-Service Model Continues to Gain Traction in the Contact Center Industry
What's the Real Culprit behind High Contact Center Attrition Rates?
Verint Witness Actionable Solutions Releases All New Impact 360
'Warning: Fugitive at Pump 8, Fugitive at Pump 8'
Speech Technology as a Crime Fighting Tool
Survey Shows that Retail Banks Really Don’t Care About the Average Schmuck
Jajah Answers the Call
Jajah and Jangl Team to Bring Web-based VoIP to the Masses
Amazing Amanda
VoIP Provider JaJah and Online Advertising Network Operator Oridian Sign In-Call Advertising Deal
VoIP Inc. Reports Record Increase in Network Usage
Vonage Settles With Sprint
Cisco Buying Latigent
Another Hair-Brained Idea
Thanks Steve
Calling All Teleservices Agencies: Get Listed in CIS Magazine’s ‘Teleservices Who’s Who’
Westcon Group to Distribute Call Recording Software from Verint Systems’ Witness Actionable Solutions
ACS Call Center Recognized By J.D. Power and Associates for Customer Satisfaction Excellence
Finding Out the Hard Way
Amcat Goes ‘Virtual’ with New IP Contact Center Offering
Interactive Intelligence Brings You ... Another Blinking Light
Caller ID Spoofing Soon to be Outlawed?
Interactive Intelligence’s Contact Center Software Earns VEGAS.com a Best Technology Innovation Award
Contact Center Solutions Provider Contactual Launches Authorized Reseller Program
Our ‘Virtual Concierge’
Voxify’s ‘Automated Agents’ Never Sleep and Never Get Tired
Alliance Data Systems Opens New Call Center in Ennis, Texas
Verint Systems’ Acquisition of Witness Systems a Done Deal
Welcome to Pat’s Call and Contact Center Blog
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