OrecX on Call Recording Essential for Customer Service and Liability Purposes

Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
37 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

OrecX on Call Recording Essential for Customer Service and Liability Purposes

OrecX is a go-to for screen recording, cloud recording, open source recording, and quality monitoring reliability and innovation. Bruce Kaskey, an OrecX co-founder, has over 28 years of experience in technology product management, sales and marketing. Prior to OrecX, Bruce worked at Stevens Communications and Eastman Kodak. OrecX is a sponsor for and Bruce is a speaker for Cluecon.com scheduled for August 7 - 10, 2017 in Chicago, a conference filled with hands-on workshops, coding and hackathon games, night-time parties, presentations and panel discussions.

bruce-kaskey.jpgYou'll know exactly who Bruce Kaskey is and a little about him and OrecX after our short interview.


1. What does your company do for its clientele in regards to Internet protocol communications and technologies?
OrecX records and stores customer phone calls (incoming and outgoing) for customer service and liability purposes.

1.5 How do companies use OrecX?
Enterprises and contact centers employ OrecX to ensure compliance (HIPAA, PCI-DSS, etc.), optimize customer service and mitigate risk (resolve he-said she-said disputes, e.g.). With OrecX, organizations can capture full customer interactions, including both the voice (customer and agent) and the agent's corresponding screen activity (video). OrecX's call recorder includes quality management software to assess and improve the skill sets of agents. The software installs in just 30 minutes and integrates easily with third-party analytics tools.

2. What's the latest news of your company?

OrecX introduces auto-tagging to easily identify specific spoken keywords within recorded calls, such as "cancel my order" or "let me speak to a manager." (June 2017)

OrecX integrates with VoiceBase voice analytics. (April 2017)

OrecX wins the TMC Labs Innovation Award for 2016. (March 2017)

[This coveted award is from the highly acclaimed TMC also known as The Marketing Corporation that is the host for this "Monetizing IP Communications" blog. Congratulations from me Suzanne Bowen and all of us at DIDX.net to OrecX for the well-deserved recognition.]

3. What do you look forward to the most about Cluecon coming up August 7 - 10, 2017, ITEXPO and other conferences?
Speaking with current customers and partners as well as prospects and other industry leaders.

4. How is your company involved in the global open source community?
OrecX works with open source solution providers within the contact center space (a la Broadsoft, Metaswitch, Asterisk, FreeSWITCH, and others to develop new standards and uncover emerging customer requirements. Through SourceForge, we offer the industry's first and most downloaded open source call recording software - Oreka.

5. Does your company use a variety of open source platforms like FreeSWITCH, OpenSIPs, Kamailio and Asterisk and how?
Yes, we work with most leading open source platforms, including Asterisk, Metaswitch, FreeSWITCH, SugarCRM, OpenSIPs, VICIDIAL and others. OrecX's strategy is to build a large and diverse open ecosystem. Our solutions act in a complementary role to open source platforms, and our collaborative solutions extend the value of our respective platforms for the User community.

orecx-opensource-recording-logo.png6. What are the best social networks, websites, and forums where people can learn from you, collaborate with you and do business with you?








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