Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Business development

The Collaborative Approach to Business is what I told this mobile app provider!

May 17, 2010

In my Linkedin network, a dear industry friend asked me, "How are things working out for you? With the rapidly shrinking VoIP prices, and free everywhere, can you make it happen?"

I responded with my normal long-winded manner:

We never were a rich company, but I think we have been pioneers and have a true entrepreneurial spirt. People say our customer service and marketing is good. They say we need to improve the language on our websites. I need to get a login to edit them because I know what needs to be changed.



Canadians Throwing Away Landlines for Skype or Cell Phones

June 2, 2010

Last week, what a surprise to meet so many entrepreneurs and carriers in IP communications in Washington DC like Wendy Swan, COO and cofounder of Neotelis who I took a video interview of, who serves groups in Africa and the Americas mainly with IP communications training. I met Joanne Fox of NYTEX (New York Telecom Exchange) of Montreal and Jennifer Wald of Primus Telecommunications of Canada in Ontario during the *Facebook Women in VoIP breakfast, too. But what I want to talk a bit about is the changes in telephony use by individuals and organizations in Canada.

"About 12 per cent of 1,000 people polled by technology research firm IDC Canada said they had "cut the cord," a four-per-cent increase from the previous survey. Moreover, the number of people thinking about getting rid of their landline saw a "staggering" increase, to 66 per cent from 52 per cent."

About 25% have done this in the USA.



Which Asterisk Server Provider Do You Choose?

July 8, 2010

Yesterday, one friend, a guy whose clients are musicians in the USA and around the world. He does video, PR, and social networking training with and for them. He asked me if I would connect him to different Asterisk Server Providers because he needs that.

I used Facebook email to introduce him to each of them because there I am connected with around 2000 or so (slow accumulation of wonderful, quality, organically-grown relationships since early 2006) friends, most of them some how related to telecommunications.

Here are the responses he received from each and so I was wondering if you were the Musician PR guy, which answer gives you the best first impression? What are the pros and cons of each?



Twitter Search Your Way to New Business

July 14, 2010

Try any search term in the block on the right side of your Twitter page. Here are some I found which have already led to my being able to get new customers for some of our www.didx.net wholesale IP communications service provider members.

I just have to use a POS slide phone from 2002, and the only numbers I have are my My Favs. IT SUCKS! and Sorry 2 hear that!

Connect with Middle East and Asia News, Partners, and Customers

July 19, 2010

Take advantage of the excellent news sites in the East. We've got the best of the best here in the West like http://www.tmcnet.com ... also RCR Wireless, Fierce, TechCrunch, etc., but what about the other billions of people, services, investors, partners, customers, and other organizations in the East who would love to do business with you. None of these have religious or radical undertones unless you call merging, buy-outs, hiring professionals, and new business development radical?

Some that I recommend:
1. http://teletechwire.com/ for press releases, based in U.A.E and Pakistan.
2.



MagicJack not sent yet ... #whatisgoodsocialnetworking collaboration?

August 12, 2010

I didn't receive the MagicJack device yet, but did get the Nettalk new UNO. Waiting to get the MJ gadget first, so I can do a true comparison with videos, pics, charts, and text review mix.

Meanwhile, hey, the last 9 days of July and first 12 of August were FTL. I stopped to breathe for a second today and realized I haven't blogged on here in a while. Let me ask my thousands of wonderful IP communications related industry friends for one small favor.

Do you tweet?



Who am I? We should all ask this.

August 17, 2010

So who am I? Let's get this straight, world. I am not a good salesperson. I never was. If I sold anything, it was by accident and because I knew someone really needed what I was wishing they would take.

I am, instead, a good and natural communicator, collaborator, idea person, mentor, trainer, and marketer. 

For example, just this last week, I brought in around nine new wholesale members to www.didx.net because together among me, them, and our DIDX Care Team, we were able to find out "their" needs and were able to help them find what they need using DIDXchange.

Another example ...





Geography Teacher in Past Life, Local Presence in New Life, Romania this Time

August 17, 2010

As a middle school instructor and grant writer for over 15 years, I had the challenging experience of teaching English, gifted studies, Introduction to Foreign Languages, Introduction to Mechanics for Girls, American History, Civics and Geography. 

All were enough to make me where I could not wait to awake each morning to go to work! Geography and Civics were two of my favorites, especially when I used Sim City as the basis, the focal point! So today class, let's talk about Romania. (Is this Charlie Brown's teacher?

Well-crafted Tweet on Migrating from Proprietary to Open Source-based PBX

August 24, 2010

RT @cloudvox we have dev help & custom pricing for migrating voice apps off of proprietary platforms or DIY. spending >$200/mo? mail support@ for a quote

... You can meet CloudVox, our DIDXchange including several hundred of our clients and vendors, and thousands of other IT, IP, etc. expertise at ITEXPO West October 4-6, 2010.

Unresolved Customer Complaints Can Affect the Whole IP Communications Industry

September 7, 2010

How we as IP communications companies deal with customer complaints can make or break our success as well as the "industry's." Many people switching from PSTN or other traditional communications to IP can be immediately turned off by the industry in general with just a few minutes of uppity, rude customer service responses or even worse, ignoring complaints.

Our company has been a member of the USA Better Business Bureau since 2004. We do this openly because we wish to be transparent, effective, satisfying as possible for our customers. We have had many complaints in-house and posted to BBB, but have managed to resolve all with a resulting A+ BBB rating throughout the years.

We're still not satisfied. We have an "I wish" button in the portal of for example, every DIDX member, and we have a presence in social networking sites like Twitter, Facebook, Linkedin, blogs and Techistan where we are often confronted with complaints and issues by customers or competitors.



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