For those of you that have been following our "Break Free" campaign, you'll know that last month we launched our series of webinars and whitepapers on how SIP can be leveraged in a range of enhanced applications. Our plan is to show how a number of common applications are built using SIP and MSCML to control media server and media resources. This month we are going to take a closer look at the IP Contact Center.
Building Applications with SIP - the IP Contact Center
The legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies. Whether the goal is to reduce costs in the existing call center, leverage inexpensive overseas labor or add Work At Home Agents (WAHA), IP Contact Centers provide tremendous flexibility to adapt to changing markets and labor resources.
By attending this webinar, you will learn how SIP can be leveraged as a key enabling technology for the IP Contact Center - delivering scalable and cost effective solutions while avoiding restrictive and expensive API development.
Wednesday September 26th at 2 PM EDT (11 AM PDT)
Sound interesting? Well, we're going to sweeten the pot by giving away a Garmin navigator to one of the attendees of the live webinar, so be sure to participate in the live event!
Link to more information and registration page: