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Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.
September 2007
You are browsing the archive for September 2007.
Europeans are cool on the idea of Mobile TV?
September 24, 2007I just read an interesting article from Reuters on the level of interest of Europeans and having TV available on their mobile phones. See: TV on cellphone screens? No thanks, say Europeans - Yahoo!
Webinar on leveraging SIP in the Contact Center and win a Garmin Navigator!
September 21, 2007For those of you that have been following our "Break Free" campaign, you'll know that last month we launched our series of webinars and whitepapers on how SIP can be leveraged in a range of enhanced applications. Our plan is to show how a number of common applications are built using SIP and MSCML to control media server and media resources. This month we are going to take a closer look at the IP Contact Center.
Building Applications with SIP - the IP Contact Center
The legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies.
Recap and thoughts on Internet Telephony
September 13, 2007I'm back in the office and as promised, thought I would share some observations from this week at Internet Telephony. While I spent most of my non-meeting in the IP Communications Conference - Conferences SIP sessions trying to get a pulse on where the attendees and vendors were with the current state of SIP. A few observations:
Security - it is just starting to hit everyone that for the dream to come true of distributed enterprises, work at home agents, and other applications that will realize the flexibility of SIP - security will be huge.
Travels to LA for Internet Telephony
September 10, 2007Sunday was a busy day flying to LA for Internet Telephony in the LA Convention Center. Flying to LA is always interesting - especially when you get upgraded and end up in first class. The guy in front of me wore his sunglasses the whole way to LA, even in the dark while nother guy was clearly with his agent reviewing scripts. (I was just catching up on my reading with a stack of BCR and VON magazines.)
My plan for Monday is to spend most of the day in the SIP track. See: IP Communications Conference - Conferences#SIP-01 I'll be listening closely to the other sessions and taking notes that I'll share later today and tomorrow.
iPhone Shame?
September 7, 2007I had an interesting experience today at lunch - for the first time since the new shiny iPhone was released, I saw someone exhibit "iPhone Shame" - that's the realization that in their rush to get the newest cool gadget, they really did overpay for their phone. And even the manufacturer agrees!
This is how it goes: Someone at the table notices the new iPhone and says "hey is that the new iPhone?". The previously-proud owner says "yea" and pushes it under a napkin while everyone at the table thinks "boy I hope that poor sucker gets his $100 rebate"
Still getting ready...
September 6, 2007Most of us are headed to LA on Sunday and time is running out for those last minute presentation preparations. This week has included a flurry of conference calls with the various panelists, making sure that our logistics and presentations are ready.
I'm real excited about the session we are preparing on SIP Trunking:
SIP-04: “SIP Trunking From 10,000 Feet”
