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Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.
August 2011
You are browsing the archive for August 2011.
Getting Started with SIP Trunking
August 22, 2011
The First Step Toward Unified Communications
If you've been following me over the last few years, you know that the transition of communications to SIP Trunking is something that I've been tracking/advocating. It seems a natural next step in the evolution of business communications and only one part of an migration to Unified Communications.
However, taking the step can be a challenge for many businesses - especially in a shaky economic environment. A major swap out of a corporate PBX can be very disruptive, requiring retraining of already over-worked employees. A flash cut to new technology can be risky.
However, taking the step can be a challenge for many businesses - especially in a shaky economic environment. A major swap out of a corporate PBX can be very disruptive, requiring retraining of already over-worked employees. A flash cut to new technology can be risky.
Contact Centers - Expanding and Saving with SIP Trunking
August 8, 2011
Say you manage a global contact center business - offering valuable customer contact services to a range of companies. One of those companies offers you an opportunity to dramatically expand your business with them, but where do you find the educated and hard working employees to staff your expanded contact center?
We just wrapped up publishing a very intriguing customer case study with VXI Global Solutions, a business process outsourcing firm based in Los Angeles that was facing that exact challenge. How did they expand their workforce in a cost effective way? Their plan calls for opening new facilities in Nevada, Texas and Ohio giving them access to the staffing, but how do you connect these new employees to the contact center in a cost effective manner?
We just wrapped up publishing a very intriguing customer case study with VXI Global Solutions, a business process outsourcing firm based in Los Angeles that was facing that exact challenge. How did they expand their workforce in a cost effective way? Their plan calls for opening new facilities in Nevada, Texas and Ohio giving them access to the staffing, but how do you connect these new employees to the contact center in a cost effective manner?
