Intel's CRM Server, Commence Corp., Aspect's 6.2 Contact Server, Kyliptix Names Ulyett, Deloitte's CRM Service

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David Sims
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Intel's CRM Server, Commence Corp., Aspect's 6.2 Contact Server, Kyliptix Names Ulyett, Deloitte's CRM Service

By David Sims

The news as of the first coffee this morning, and for the music we needed something laid back yet interesting, familiar but not something we're tired of… ah, here we go, good ol' Gordon Lightfoot's Gord's Gold:

Commence Corporation, which sells a comprehensive CRM Industrial application suite, is announcing the release of "Practices That Pay: Leveraging Information to Achieve Industrial Selling Results," what company officials describe as "a compendium of smart practices from the leading industrial sales and marketing experts and organizations that are growing in today’s challenging environment."

So if that sounds like your kind of thing, well, there you go. It's your lucky day.

According to Larry Caretsky, President of Commence Corporation, choosing a focus is "a difficult task that few industrial organizations do consistently well." Creating a focus, Caretsky thinks, is "as easy as articulately answering the following question: What customers can we serve better than anyone else?"

Your research, he says, should point you in a clear direction. "Leading industrial organizations state that clearly defining the target market, including job title, pains, number of potential customers, locations, and any other pertinent information," Caretsky has found, "is an extremely useful way to generate a list of viable prospects."

Defining your value proposition, he says, is "a key task for all industrial management teams. Without a clear value proposition, sales reps will have varying success and deliver a myriad of messages to your target markets."

Commence's CRM suite is available for use on premise or on-demand as a hosted service.

Intel Corporation has unveiled eight new Dual-Core Intel Xeon 7100 series processors designed for multi-processor servers, described by company officials as "an excellent choice for server consolidation -- particularly in virtualized environments -- and for running demanding enterprise workloads such as database, enterprise resource planning, customer relationship management (CRM) and e-commerce applications."

Servers based on the Dual-Core Xeon 7100 series processors are expected to be available from more than 40 system manufacturers worldwide starting today.

Previously codenamed “Tulsa,” the Dual-Core Intel Xeon processor 7100 series delivers on key requirements to support the demands of enterprise applications: top performance and reliability. The processor family also includes lower-power, 95 watt options that reduce associated energy costs.

The Dual-Core Intel Xeon 7100 processor series offers up to twice the performance and nearly three times better performance per watt over previous Intel Xeon MP processors, officials claim, and are socket compatible with the currently shipping platform.

Built on Intel’s 65nm manufacturing process, the Dual-Core Intel Xeon 7100 series processors have more than 1.3 billion transistors and 16MB of shared cache in an architecture using Intel Cache Safe Technology. Systems scaling to 32 processors will be available.

No doubt you've heard of Deloitte & Touche, but probably not in the context of CRM. Yet Deloitte has been listed by independent analyst firm Gartner, Inc. for its customer relationship management and business intelligence service offerings.

Deloitte's CRM service offerings have been positioned in the Leaders Quadrant of Gartner's "Magic Quadrant for CRM Service Providers, North America," report, for those who take meaning in such things.

In a separate report, Deloitte was listed in the "Visionaries Quadrant for Business Intelligence Implementation."

Doug Lattner, Chairman and CEO of Deloitte Consulting said the positioning within the Visionary Quadrant "validates our commitment" of taking a "more strategic approach to Business Intelligence, and working to support an expanding use of Business Intelligence tools and applications."

Nidal Haddad, Principal and CRM Services Leader for Deloitte Consulting, said that as the CRM market continues to mature, "Business Intelligence offers business leaders a way to more effectively view critical information and create a decision framework -- and when coupled with CRM, it can let them know if, when, and how a strategy is truly achieving desired results."

Kyliptix Solutions Inc., a vendor of web-enabled, SaaS-based products and vendors of the Kyliptix Integrated Business Suite, have announced the appointment of Paul Ulyett to its Board of Directors.

Kyliptix is going after the CRM for small- and mid-sized businesses market, said Mr. Ulyett, who describes the company as "the first company of their kind to offer utility-based pricing with a competitive pricing structure." With their business model, clients "only pay for the product when they use it which means they truly get what they pay for," Ulyett said.

He is the president and founder of Windsor Consulting, a consulting firm in Southern California. Before that he spent seven years at Oracle Corporation, most recently as Vice President, Marketing. While there, his responsibilities included the global marketing of Oracle's technology, applications, services and consulting products.

Ulyett joined Oracle from Cognos Corporation.

Contact center vendor Aspect Software, Inc. has announced today the general availability of Aspect Enterprise Contact Server 6.2, which "blends automatic call distributor functionality and computer-telephony integration" and has better capacity, availability and security, according to company officials.

The new release also incorporates the routing and CTI of Aspect Uniphi Suite, which routes the customer voice or Internet-based contact to "the most appropriate agent," company officials say, regardless of whether that agent is in a single or multisite contact center environment.

For contact centers needing only back-end system integration for screen pop capabilities, Aspect Software has released a new version of Aspect Contact Server 6.2.

Aspect Enterprise Contact Server 6.2 was engineered to integrate resources and data from across the enterprise and offer a "cohesive, real-time view of the contact center" by pulling information from multiple channels, switches, reporting and administration interfaces. The latest releases of both products offer built-in real-time displays and historical reporting with standardized templates that may be customized.

High availability enhancements provide recovery in the event of network failure and security enhancements protect against threats by adhering to IT security policies, Aspect officials say.

Aspect Enterprise Contact Service 6.2 provides adapters to support front office integration with Siebel and SAP customer relationship management applications.

The new release also continues to support Microsoft Exchange, permitting e-mail to be routed and handled using the same workflows as those used for voice and web interaction.

In addition, a powerful Software Developer Kit allows for a wide variety of custom integrations to be created. These 6.2 releases support integration with Aspect CallCenter ACD, with support for Nortel and Avaya ACDs to follow later this year.

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