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June 2008

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InQuira and MSC.Software, Bango in South Africa, Boomi and Taleo, Protecode's IP Product, Saba and Broadridge

June 24, 2008

By David Sims David at firstcoffee d*t biz   The news as of the caffeinizing third cup of coffee this morning, and the music is The Feelies' great album Only Life. First Coffee saw these guys open for Lou Reed in Washington D.C. in the '90s, saw them in a D.C. club a bit later, and wonders whatever happened to them.

CRM's Redtail and Silver Bullet, Autonomy and Extract, BT and RightNow Chat, Selectica 9.2, EGain's Tenth

June 24, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is the Horace Silver Quintet's Song For My Father over the screechings of the minaret's loudspeaker pointed at First Coffee's office window being fixed -- while turned on, of course:   Redtail Technology, a vendor of Web-based CRM, imaging and e-mail archiving products, has joined Your Silver Bullet.   Redtail currently offers 28 different integration points with applications used in the financial services industry, while adding more.   Brian McLaughlin, Redtail's CEO/CTO, said from "day one of Redtail, we have looked for partnerships. The idea behind Redtail CRM was to give our users the greatest possible benefits by providing them a CRM with as many integration partners as possible."   Joel Bruckenstein, CFP, said he was "thrilled" to hear that Redtail "will be in collaboration with other YSB members to further the goal of integration. Improved integration among YSB members results in greater efficiencies thereby allowing advisors to deliver excellent service to their clients." ...   Autonomy Corporation, a vendor of infrastructure software, has announced that Extract Technology, which sells containment systems for the pharmaceutical, chemical and biotech markets, has implemented its Meridio records management product to help "improve compliance with current regulations," among other tasks.   The Extract Technology system can now be integrated with third-party collaborative software and business applications, such as ERP and CAD systems. Meridio partner, Kainos, was the systems integrator for the project.   Extract Technology has customers in more than 50 countries, including AstraZeneca, GlaxoSmithKline and Pfizer, as well as a host of generic manufacturers.

CRM's Salesforce and Google, Oracle Acquires Skywire, Centive for ZipRealty, AsiaInfo in China, SAP in South Africa, Workamajig Updates

June 24, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is... none. Imagine that:   Oracle has announced that it has agreed to acquire Skywire Software's application software business. Skywire sells insurance software and document management business applications.   Skywire's insurance software "assists insurers in managing the life cycle of an insurance policy, including insurance policy creation, rating, insurance agent/broker management and information exchange products," according to company officials.   With Skywire Software and the pending acquisition of AdminServer, Oracle officials say they want to form a software suite for the insurance enterprise to include Oracle's database and middleware for technical infrastructure, Oracle applications to support general business and others for insurance-specific functionality.   Skywire Software employees and management are expected to join the Oracle Insurance Global Business Unit together with the pending acquisition of AdminServer.   "Insurance is a strategic industry for Oracle with growth focused on integrated packaged applications," said Oracle President Charles Phillips. ...   Centive, a vendor of products for sales compensation and sales performance management, has announced that ZipRealty, a national real estate brokerage operating in 34 major markets in 19 states, has selected Centive Compel to automate sales compensation management.   ZipRealty provides its clients a online product for buying and selling homes, researching local markets and finding local agents.   "We want to be sure our agents are highly motivated to provide the best possible service," said David Rector, chief financial officer, ZipRealty.

CRM Deal for Jingwei and CCC, Maximizer CRM, Qscend CRM/311 Conference, Stoneware 5.3, R.I.P. George Carlin, Smart's SMS

June 23, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is The Glenn Miller Orchestra's St. Louis Blues March:   Jingwei International, a technology services provider in China specializing in data mining and software, has announced that it has been selected by the China Circuit Championship, a motorsports racing company in China, to manage, create, and execute a wireless marketing campaign.   The company said it expects that the contract will generate approximately $1.5 million in revenues over the next five years, beginning in the current fiscal year.   Jingwei officials said the company has created an interactive campaign through its wireless interactive Customer Relationship Management system that enables a sponsor's products promotion through attracting customers to join their campaigns.   According to Regis Kwong, CEO, a result of this campaign, "CCC has been able to reach over 5.5 million consumers that were exposed to the CCC racing event while at the same time increasing brand recognition through Jingwei's CRM system."   Through this system and its access to the over 300 million data records of consumers in China, CCC officials say, they have been able to develop over 1 million members in a CCC Club which provides consumers access to various mobile interactive programs, scavenger hunt promotions and other activities.   CCC officials say the program will provide "a valuable source of information for the continued rollout of the interactive campaign over the next few years." ...   Barloworld Equipment has implemented the Maximizer CRM product to manage its clients and increase the efficiency of its marketing campaigns.

"Barloworld has been a client of ours for some time, but operated in a segregated technology environment," says Mark Annett, national sales manager at Maximizer business partner and CRM specialist Camsoft Solutions.   He says the company, which recently celebrated an 80-year partnership with Caterpillar, had branches all over the country using the Maximizer product "but it did not have any inter-office connections. They approached us to connect these branches in order for the company to have a unified vision of its clients."

The implementation at Barloworld Equipment, which supplies Caterpillar equipment and support to customers in 11 countries in southern Africa that includes South Africa, Namibia, Botswana, Angola and Zambia, as you might imagine did present a few challenges to Camsoft, Maximizer's certified business partner in South Africa.

Connecting the branches was important "to ensure that the data that resided at those offices were kept as up to date as possible," says Annett.

Maximizer CRM is also expected to provide an improved opportunity manager, which will allow for "the implementation of sophisticated sales methodologies through a streamlined interface that lets users change sales strategies at any point in the cycle," Maximizer officials say.
With the company providing customers in mining, construction, marine, electrical power generation, and other industries with integrated products that include new, used, and rental equipment options, running marketing campaigns and managing clients are priorities for Barloworld.   Barloworld officials say that when Barloworld Equipment started using Maximizer, it only had one person using it. "As our requirements from the CRM system increased,:" Barloworld officials said, the company rolled Maximizer to all its current users. ...   It's rare that an artist or celebrity's death is a "tragedy," in the sense of them being cut down in their artistic prime, where you get the sense they still had a lot of good work ahead of them. Robert Johnson's death qualifies as tragic, as do those of Christopher Marlowe, Duane Allman, Charlie Christian, Evariste Galois, Len Bias, Charlotte Corday...








CRM Conference from MPower for Nonprofits, GFG and Open Solutions, Storis Gets Deal, Plexus and ATI

June 20, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first cup of coffee this morning, and the music is an old album I really liked in high school, Schoolboys In Disgrace by The Kinks. We're seeing if it holds up twenty-plus years on. Letcha know at the end of the column.   MPower, which sells software for nonprofit constituent relationship management (CRM) and fundraising, has announced that it will host "The Orange Conference" for clients, partners and other members of the philanthropic community on September 24-26 at the Embassy Suites and Frisco Convention Center, in Frisco, Texas, just north of Dallas.   Repeat: That's Frisco, Texas, not San Francisco.   Although MPower has hosted previous conferences for its community, this is the company's first conference since it moved to an open source model in March, so the name and theme "reflect the new corporate direction," company officials say.   MPower now is available (through downloading with registration at www.mpoweropen.com) without licensing fees and with access to the source code, so a user can modify the software as needed. Users can also integrate MPower with other applications that the nonprofit chooses for its CRM and fundraising system.   Alternative products are "closed," MPower officials maintain: "They do not allow for easy integration and modification, if any at all, so nonprofits are in effect held hostage by technology that may not meet their needs."   The three-day Orange Conference will feature presentations and sessions by MPower experts, nonprofits and industry consultants, covering "strategies, ideas and tips for donor management and fundraising, especially through use of open source CRM software," company officials say.   Attendees will learn how to cultivate relationships with donors through an increasing array of channels, including direct mail, television and radio, online, telemarketing, mobile technologies, events, personal contact, newsletters, and subscriptions.   Breakout session topics will include Fundraising, which will focus on trends and the application of new technologies, including open source CRM software. ...   GFG Group and Open Solutions have announced a new partnership between GFG Group and Open Solutions Canada, the Canadian subsidiary of Open Solutions, where Open Solutions Canada will refer GFG Group's Simfonie (Mobile payments), Cadencie (card management) and Finsim (certification engine) products and services to its North American and international clients.   Open Solutions Canada operates off-premise ATM and point-of-sale networks.

CRM and Pervasive, Ribbit for Salesforce, CDC and Schneider Electric, Unica's Demand, Satuit CRM

June 18, 2008

The news as of the second cup of coffee this morning, and the music is a good album that jazzheads get their undies in a serious bunch about -- John Coltrane's A Love Supreme. It's a good album, sure, you can plausibly argue that it's his best, but come on, guys, it's not even the best jazz album, much less the Second Coming.

 

Ribbit, which bills itself "Silicon Valley's first phone company," has announced that Ribbit for Salesforce, an enterprise application to link mobile voice communications and Software as a Service (SaaS) business workflow, has registered more than 250 trial customers since the service became generally available last month.

 

This milestone comes "months ahead of schedule," Ribbit officials say, following a private beta program involving nearly 100 businesses of different sizes and industries.

 

Ribbit has garnered third party recognition from a variety of sources. IDG's InfoWorld, an integrated media brand for IT decision makers, has selected Ribbit as one of their Top 10 Tech Startups for 2008.

CRM From SharperAgent, Epicor and TECMET, Infopia's SaaS, Noetix for Activant, The Jenzabar 11, Neudesic's NeuGuest

June 18, 2008

The news as of the second cup of coffee this morning, and the music is an iPod shuffle of R.E.M., as we need to see how their supposed comeback album, Accelerate, stacks up against their past work when its tracks are interspersed randomly on a playlist. So far -- pretty well, although there's nothing on Accelerate to challenge for the R.E.M. Pantheon, nothing to stand with "Man On The Moon," "I Believe" or "Radio Free Europe." The album itself comes to rest somewhere above the dreck of the past several years and below the likes of Lifes Rich Pageant, Murmur or Document: Epicor Software has announced that Tecnología Metálica en Maquila Industrial (TECMET for the sake of this reporter), a Mexican company dedicated to the industrial production of stainless steel, has selected Epicor's manufacturing enterprise resource planning (ERP) product to automate its business processes. "Striving to improve order and project control inside the company, it was important that we select a product that would comply with all our requirements," said Humberto Quintanilla, CEO of TECMET, located in Monterrey. Previously, TECMET did not use a processes automation system. "Since last year we knew that we needed a software tool that would let us take absolute control of all our projects, and enable us to improve our efficiency in costs, and time to fulfill delivery deadlines," Quintanilla added. "We were looking for a robust product with proven experience in the make-to-order manufacturing industry, and in January 2008 we selected the Epicor product," he said. The Epicor product, built on a true service-oriented architecture (SOA) using Microsoft .NET and Web services, is used for collaboration throughout the supply chain. ... Infopia, a SaaS eCommerce platform provider, has launched its new Infopia Transact eCommerce product.

CRM Vendor CDC's Trifecta, Uniqall and Gridborg, Unica and Sogec, Agresso and Coda, Telcordia in Turkey, Soccer... Exciting For Once

June 16, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is Simon & Garfunkel's Bridge Over Troubled Water:   By the way, that random gunfire you may have heard last night came from here in Istanbul as the Turkish national soccer team pulled of a fairly unbelievable win over the Czech Republic to stay alive in Euro 2008.   Down 0-2 after 75 minutes of play, Turkey scored three times in the last 15 minutes, with the last two goals coming from Turkish captain Nihat Kahveci in the last three minutes -- let me repeat that: two goals in the last three minutes -- for a 3-2 win and that rarest of all soccer experiences: A genuinely exciting finish to a match. ...   Unica Corporation, which sells enterprise marketing management (EMM) products, and the Sogec Marketing group, a Client Relationship Management specialist, have been selected by Unilever France, which sells home, personal care and food products, to manage its marketing campaigns.   Unilever France wants Sogec and Unica to optimize its strategic planning and multi-channel CRM program to, in their words, "Pour tout vous dire," or "To tell you everything."   According to Unilever officials, Sogec was chosen for its data management expertise. The firm hosts Unilever France's consumer databases, where the data is cleansed and segmented, and is available for use for the Unica Affinium Campaign.   Affinium Campaign, combined with Affinium Campaign eMessage, Unica's application for personalized e-mail and SMS campaigns, allows the creation, testing, optimization, deployment and analysis of Unilever's personalized marketing communications.   Financial details of the deal were not disclosed. ...   Uniqall has announced that it has signed an exclusive distribution and support agreement covering all of North America with GridborgAmerica.   GridborgAmerica will offer the Gridborg HMP Server product as well as support to all North American customers.   "I have found Gridborg HMP Server the most reliable product. It has saved our parent company countless hours of programming time and money," said Brian Anderson, VP Marketing, GridborgAmerica.   Product marketing in North America as well as support and consulting will now be directed through GridborgAmerica. All current customers in North America have already been notified and "have expressed their support of this agreement," say Uniqall officials.   Drazen Dimoti, CTO of Uniqall, said the agreement will ensure "timely support for our product as well as more focused marketing efforts in the North American market."   Uniqall continues the work on software-only Host Media Processing technology and is increasingly focused on interoperability issues with different VoIP carriers as well as specifics of data-center deployments of Gridborg based applications and services.   Uniqall's headquarters and development are based in Zagreb, Croatia.

CRM Vendor CDC's Trifecta, Uniqall and Gridborg, Unica and Sogec, Agresso and Coda, Telcordia in Turkey, Soccer... Exciting For Once

June 16, 2008

By David Sims

David at firstcoffee d*t biz

 

The news as of the second cup of coffee this morning, and the music is Simon & Garfunkel's Bridge Over Troubled Water:

 

By the way, that random gunfire you may have heard last night came from here in Istanbul as the Turkish national soccer team pulled of a fairly unbelievable win over the Czech Republic to stay alive in Euro 2008.

 

Down 0-2 after 75 minutes of play, Turkey scored three times in the last 15 minutes, with the last two goals coming from Turkish captain Nihat Kahveci in the last three minutes --  let me repeat that: two goals in the last three minutes -- for a 3-2 win and that rarest of all soccer experiences: A genuinely exciting finish to a match.

 

. . . .

 

Unica Corporation, which sells enterprise marketing management (EMM) products, and the Sogec Marketing group, a Client Relationship Management specialist, have been selected by Unilever France, which sells home, personal care and food products, to manage its marketing campaigns.

 

Unilever France wants Sogec and Unica to optimize its strategic planning and multi-channel CRM program to, in their words, "Pour tout vous dire," or "To tell you everything."

 

According to Unilever officials, Sogec was chosen for its data management expertise.

Autonomy in Lyon Library, Open Solutions and HP, New England HBM, Tech Data AIS, Autobytel off and Salesforce on Dow Jones Index

June 16, 2008

By David Sims

David at firstcoffee d*t biz

 

The news as of the first coffee this morning, and the music is The Kinks' Misfits album:

 

Autonomy Corporation has announced that the Bibliotheque Municipale de Lyon, the second largest library in France, has selected Autonomy's Pan-Enterprise Search technology to improve its online information system.

 

The library's 2.5 million annual users will "be able to access and retrieve all electronic library records from anywhere in the world," while also "sharing knowledge and expertise through the library's public Web site, http://www.bm-lyon.fr," Autonomy officials say.

 

The technology is expected to allow Bibliotheque Municipale de Lyon's users to find information faster and more conveniently than was previously possible. With Autonomy's Intelligent Data Operating Layer even "the most unskilled searchers," bibliotheque officials say, "will be able to find the exact information they are looking for, saving considerable time."

 

Autonomy IDOL's functions, such as Automatic Query Guidance, will be used to direct users to books and other media stored in the library's archives and offer suggestions to

related materials. The Parametric Indexing capabilities of IDOL will also be used to guide users to refine their search queries, with the hopes of narrowing down results.

SugarCRM, Microsoft and Blueroads, Ipreo Workflow, Brickstream and PeopleStream, Autonomy Etalk, Maximizer and Jigsaw

June 5, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is sturdy ol' Texas singer-songwriter Tommy Alvarez, doing his classic "Una Mas Cerveza:"   Ipreo, a vendor of execution software, data and analytics to investment banks and corporations, has announced the launch of a suite of workflow products designed to "streamline and strengthen all activities related to investor relationship management," company officials say.   The core of the offering to both markets is a group of relationship management platforms: BD Advanced and BD Vision for capital markets, and BD Corporate for investor relations professionals.   Through the combination of the Bigdough and NSIGHT acquisitions, Ipreo officials say the company "has become the IRM products provider to the capital markets, with more client relationships than any other provider in Research, Sales and Trading."   Built on the legacy of Bigdough's institutional equity data, BD Advanced and BD Corporate combine a user interface and search and reporting functionality with a cross-asset class database. This dataset contains contacts, profiles and ownership for global buy side institutions across the investment spectrum.   "A decade ago, Bigdough revolutionized the institutional investor prospecting and content management space," said Kevin Marcus, President & COO of Ipreo.

CRM's EnterpriseWizard, Keynes & Smith Day, Informatica 8.6, Customer Effective Forums, Ascendix Real Estate For Microsoft CRM, SAP and Abyaar

June 5, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is '80s Guilty Pleasure Day! Great White's "Once Bitten Twice Shy," The J. Geils Band's "Centerfold," Cinderella's "Heartbreak Station," Joan Jett and The Blackhearts' "I Love Rock 'n' Roll," bring it on! No Shame day -- heck, we might even dial up The Cure's "Just Like Heaven:"   CRM vendor EnterpriseWizard and 3Tera, which sells cloud computing technology and services, have announced that the Web-based EnterpriseWizard CRM is now using 3Tera's AppLogic utility computing platform for better scalability, reliability, security and more, "at commodity-level pricing," EnterpriseWizard officials say.   EnterpriseWizard CRM is an out-of-the-box J2EE-based product. The Web-based application can be adapted for issue tracking, helpdesk, customer support, sales, e-mail, and marketing automation. 

CRM Adoption, Commerce Planet's Audit, Experian's Jayne Robinson, Glasgow Picks Eureka, Finantix in Ireland, Sage for AIB, Callidus in New Zealand

June 4, 2008

The news as of the second cup of coffee this morning, and the music is David Bowie's The Rise and Fall of Ziggy Stardust. Bowie rarely writes great or bad songs, and so much attention is paid to his wardrobe and offstage recreation that it's commonly overlooked what a good ear the man had for sidemen -- his band here with Mick Ronson, et al, is one of the finest that's ever been assembled, and you can't show me a solo artist, Bob Dylan aside, who's sustained success without crack sidemen. And even Bob himself had top-shelf talent like Mike Bloomfield and Kenny Buttrey for his best work:   Commerce Planet has announced today that its Board of Directors has formed an independent committee to investigate and examine certain audit procedures and transactions of the company from public inception in 2004 through 2007.   As previously announced, the Company issued a non-reliance statement regarding the prior audit firm Jasper's & Hall and engaged Marcum & Kleigman in January 2008.

CRM Cert from SLMA, OpenTravel CRM and Tripology, Pivotal CRM and ECCU, Soffront, SplendidCRM, ReachForce Milestone

June 4, 2008

  The news as of the first coffee this morning, and the music is Hayes Carll's album Trouble In Mind:   The Sales Lead Management Association, a trade association for marketing and sales people, has adopted two online training and certification programs from the Business Marketing Institute.   The training is to "help train and certify its members in the essential principles, skills and practices of effective lead generation," SLMA officials say, "as well as ongoing lead development in business-to-business markets, for companies utilizing major on-demand CRM systems, such as those provided by Oracle (Siebel), SAP, Salesforce.com, Microsoft Dynamics CRM, and others."   These training and certification programs include the BMI CRM Field Marketing system and the BMI Marketing Skills Assessment/Skill-Building/Certification system.   The BMI CRM-FM is an online training and certification system for those using on-demand CRM systems provided by major CRM vendors. It focuses on "developing the skills required to re-engineer company marketing programs to integrate them more effectively with on-demand CRM systems," program officials say.   The BMI Marketing Skills Assessment/Skill-Building/Certification system to help marketing and product managers master marketing execution. …   Tripology, an online travel lead generation vendor, has announced a partnership to provide travel leads for Travel Science's OpenTravel CRM clients. OpenTravel CRM is an online free customer relationship management, marketing and back-office product for travel agents.

CRM Dynamics AX 2009 from Microsoft, Brandwise Updates SalesOptimizer, NetSuite Gets OpenAir, Archi-Tech Pharma SFA

June 3, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is The Rolling Stones' most recent live album, Shine A Light:   Microsoft has announced the general availability of Microsoft Dynamics AX 2009, described by company officials as "an adaptable business management product" offering capabilities aimed at helping users "streamline processes, reduce operational costs and manage compliance."

The product offers "new multisite and shared services capabilities" for financial and supply chain management — "For example," company officials say, "the new software can run multiple legal entities on a central installation and provide a single, integrated view of financial and supply chain information from facilities around the world."   Planning and reporting scenarios, such as consolidation and budgeting, are offered through integration with Microsoft Office PerformancePoint Server.

R. "Ray" Wang of Forrester Research in the firm's report "Microsoft Dynamics Gets Renewed Focus" in April 2008, noted the "role-based user experience, improved reporting and BI capabilities, and improving platform harmonization" of the product.   Global and local regulatory compliance is another focus of the product, with a compliance center for what Microsoft officials say is "one central, integrated view of internal controls, key performance indicators and other compliance data."   There's also embedded workflows that automate business processes, enforcing standard operating procedures to limit organizational risks, and country-specific functionality for local regulations in 36 countries.   Normally First Coffee doesn't print client testimonials for software products, but give the Boys From Redmond credit for coming up with this one: The Rodgers & Hammerstein Organization, based in New York, represents a wide variety of entertainment copyrights for more than 200 writers, including Richard Rodgers and Oscar Hammerstein II, through its theatrical, concert and music publishing divisions. John Elmer, vice president, information systems, and controller, the Rodgers & Hammerstein Organization, likes it.   Microsoft officials say AX 2009 also has a role center that prioritizes tasks and real-time information for a majority of business functions, a user interface that looks and feels like Microsoft Office software "to help employees ramp up quickly," and more consistent adherence to business processes.   There are also self-service business intelligence tools using Microsoft Business Intelligence technologies to deliver standard KPIs by role and simplify end-user reporting.   The Role Center gives employees "from the executive suite to the warehouse," company officials say, "access to role-relevant business intelligence," providing "a centralized view of each person's prioritized work lists based on their organization's configurable business processes and clearly identifies specific steps to take."

The product is currently available in most of Western Europe, North America, Malyasia, Mexico, Singapore, South Africa and Thailand, and will be available in additional countries at a later date.   .





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