ProfitLine's AOTMP, Foundry Networks and London Internet Exchange, Continuous and Raza, SAP's CRM and ERP

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

ProfitLine's AOTMP, Foundry Networks and London Internet Exchange, Continuous and Raza, SAP's CRM and ERP

By David Sims
[email protected]

The news as of the first coffee this morning, and we've selected a progressive sequencing of jazz CDs, getting off the ground with Hank Mobley's sturdy Soul Station, gathering speed with Thelonious Monk's Brilliant Corners, then diving into the Dave Holland Quintet's Conference of the Birds, finally launching into orbit with a personal favorite, Jaco Pastorius' self-titled CD.  Might finish off with some Sinatra for re-entry:

ProfitLine, a vendor of outsourced telecom expense management, has announced its participation in the AOTMP Certification Course. 

AOTMP is a telecom management best practice organization providing best practice standards, educational content and resources, and professional certification programs.

The focus of the collaboration between ProfitLine and AOTMP, according to ProfitLine officials, is to "achieve a common body of knowledge and language among ProfitLine's auditors to provide uniformity in knowledge content, expertise and best practices."

"Uniformity in process means the client is served efficiently and consistently," explains ProfitLine Chief Operating Officer and Executive Vice President of Business and Client Development, Andreas Schenck.  "The more standard the process is, the shorter the cycle time for example in applying credits resolving billing error disputes, so our clients benefit sooner."

Processes are designed to work efficiently for auditors and customers alike, Schenck says, adding "It puts all of our auditors on the same playing field and results in unvarying service expectations among our clients."

As part of AOTMP's certification program, individuals must complete five days of "boot camp" training, complete a skills-based project and pass a certification exam which includes competency in the wireless arena. 

Focusing on three telecom management disciplines -- Organization & Resource Management, Financial Management Strategies, and Technology Selection & Negotiations Practices -- the wireless and wireline certification training shares step-by-step methodologies that enable telecom professionals to effectively overcome time, resource and budget constraints. 

These Certified Telecom Management Professionals are also provided with a complete set of reference tools, containing process maps, procedural instructions and human and informational resources.

Foundry Networks, Inc., a vendor of end-to-end switching and routing products, has announced that the London Internet Exchange, one of the largest global Internet Exchange Points, has installed its BigIron RX-16 Series backbone switches. 

The increased switch capacity is required as the volume of carried Internet traffic is growing 50 percent year-over-year, Foundry officials explain. Today LINX handles more than 116 Gigabits of traffic per second. 

LINX is a not-for-profit organization owned by its content delivery and Internet Service Provider members, offering peering between all the parties to exchange Internet traffic in order to reduce costs and provide more direct routing of traffic. 

Membership has exploded in the past four years, up from 120 to over 230 organizations today, with 18 percent growth in 2006 alone.  This makes it one of the largest IXPs, and among the best for international reach with LINX members coming from over 30 different countries around the world, with access provided to over 50 percent of the global routing table.

A long-standing customer, LINX has consistently powered its networks with various Foundry switches over the years and was one of the first organisations to purchase its 10-Gigabit Ethernet (10-GbE) switches in 2002. 

"With demand for GbE and 10-GbE port connectivity outstripping the capabilities of our existing infrastructure, we knew we'd have to buy new chassis to cope," said Mike Hughes, chief technology officer for LINX.  "Switch technology has jumped a great deal recently."

Such high-speed connectivity is required by the LINX as it needs to keep pace with demands placed on it by members and maintain headroom capacity to deal with sudden upturns in Internet usage or massive failures in the Internet elsewhere in the world. 

The BigIron RX series switches also enabled LINX to cope with the shift in the type of traffic commonly handled today, namely real-time applications like voice and video, which are sensitive to congestion on the network. "Our testing showed that, compared to the competition, the BigIron RX switches have very low jitter," Hughes said.

"If there was an outage at LINX, which went on long enough, it would mean that network operator routers would start reconfiguring their forwarding tables and there would be a ripple in the pond effect, which would in turn slow Internet traffic down. MRP2 means that you don't drop the stone in the pond in the first place."

Hughes says "we're often re-building the aircraft in flight -- enhancing the network and moving customers with us at the same time. This is crucial since higher density switches will always be needed as capacity demands keep escalating. We'll need even higher density 10-GbE switches to keep up with this. In three years time, I'll be looking for a box the same size as the current BigIron RX but with the same number of 100 GbE ports as there are 10-GbE today."

Continuous Computing, a vendor of integrated systems and services that enable telecom equipment manufacturers to deploy Next Generation Networks, has announced its partnership with Raza Microelectronics, Inc,, a vendor of processors for communications and consumer applications.

This partnership accelerates the delivery of the highest performance, lowest latency AdvancedTCA packet processing products available today, thereby offering telecom equipment manufacturers what they call "significant performance and time-to-market advantages" in providing "content-aware" routing, traffic management, and security solutions to their customers.

Continuous Computing has selected RMI's XLR Processor architecture based on its unique multi-core, multi-threaded, power-efficient design, Raza officials explain, adding that the XLR Processor serves as a key enabling technology underlying Continuous Computing's entry into the deep packet inspection arena.

The processing capability of the XLR Processor Family complements a wide range of Trillium and third-party software options for increased performance. The innovative XLR732 processor consists of eight MIPS64-compatible cores with 32 processing threads, designed for maximum throughput and workload efficiency.

Optimized Trillium protocol software running on the XLR732, Continuous officials say, will "be able to perform significantly better than protocol software running on other types of packet processing architectures."

...

SAP's been in the news for their CRM recently, but they don't want you to forget about their ERP. SAP AG has announced that more than 1,000 customers are live on mySAP ERP 2005, the latest release of SAP’s enterprise resource planning application.

The milestone marks "the fastest adoption rate of an ERP release in the history of the company," SAP officials claim. Organizations in diverse industries around the world --the company cites Higher Education Press, China; The Department of Water Resources, State of California; Technische Werke Ludwigshafen AG, Germany; and Palfinger AG, Austria -- are using what SAP calls "the industry’s first business process platform."

Generally available for customers since May of 2006, the latest version of mySAP ERP together with SAP NetWeaver serves as a business process platform customers may adopt at their own pace.

If  read off-site hit http://blog.tmcnet.com/telecom-crm/ for the fully-linked version. First CoffeeSM accepts no sponsored content.



Featured Events