InQuira 8 Released, Wanted CRM and McClatchy, Talisma's New Hires, Eliot's Ash Wednesday

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David Sims
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InQuira 8 Released, Wanted CRM and McClatchy, Talisma's New Hires, Eliot's Ash Wednesday

By David Sims

The news as of the first coffee this morning, and the music is a lyric from T.S. Eliot's majestic poem for today, "Ash Wednesday:"

Here are the years that walk between, bearing
Away the fiddles and the flutes, restoring
One who moves in the time between sleep and waking, wearing

White light folded, sheathing about her, folded.
The new years walk, restoring
Through a bright cloud of tears, the years, restoring
With a new verse the ancient rhyme. Redeem
The time. Redeem
The unread vision in the higher dream
While jewelled unicorns draw by the gilded hearse.

Talisma Corporation, a vendor of Customer Interaction Management products, has announced that it has promoted existing Chief Financial Officer, Wade Pfeiffer to Chief Operating Officer/Chief Financial Officer, and named Brad Birnbaum former Vice President of Product Development, Chief Technology Officer.

To replace Birnbaum, the company has hired Dan Mason as Vice President of Development. And in what company officials describe as "an effort to standardize recruiting and hiring processes," Talisma has hired Sharon Thompson as Vice President of Human Resources.

Pfeiffer has over 20 years of operational, financial, and management experience. Before Talisma, he served as COO and CFO at X10 Wireless Technology. He also served as President of X10 USA, Inc., a multi-million dollar company which sells consumer electronic products to retailers and contractors.

Pfeiffer also spent 13 years with Ernst & Young LLP as a Senior Manager in the audit and corporate finance divisions.

Birnbaum has 12 years of experience focusing on CIM, and enters his new role after serving in his previous position for two years. He joined the company via Talisma's 2004 acquisition of eAssist Global Solutions. At eAssist, Birnbaum was V.P. of Product Development and Strategy.

Mason begins his tenure at Talisma with 25 years of experience managing development organizations for both small and large companies in the contact center industry. Prior to joining Talisma, Mason consulted with PAR3 Communications following its merger with Envoy Worldwide, providing management assistance in its transition from a small start-up to a larger, more mature company.

Thompson brings 20 years of human resources experience working for multi-billion dollar global technology leaders.  Prior to joining Talisma, she was Director of Human Resources for Microsoft Global Customer Service and Technical Support, where she directed all HR activity for that organization in the U.S., India, China, Japan and EMEA.

Wasn't that Eliot good? How about a bit more:

Blown hair is sweet, brown hair over the mouth blown,
Lilac and brown hair;
Distraction, music of the flute, stops and steps of the mind
over the third stair,
Fading, fading; strength beyond hope and despair
Climbing the third stair.

InQuira Inc., a vendor of software for intelligent search, knowledge management, analytics and user experience, has announced the launch of InQuira 8, the latest version of its flagship product "for improving customer interactions on the Web," company officials say.

Featuring new collaboration technology that "harnesses the power of their user communities," InQuira 8 is designed especially for companies looking to profit from each and every customer interaction. Good luck finding a company not looking to profit from each and every customer interaction. Here's a hint: Try the graveyard.

InQuira 8 represents the first phase of a new product and technology roadmap for InQuira that will, according to company officials, "eventually structure online interactions into packaged applications tailored for specific industries."

Naturally, for those industry-specific interactions to deliver value to companies and their customers alike, they must satisfy the information needs of the consumer and result in the transactions and conversions desired by companies.

InQuira's strategy is to pitch to companies requiring an integrated platform that can harvest knowledge from all willing contributors -- including employees, customers and partners -- and provide the ability for consumers to access that knowledge.

Their platform includes mechanisms to evaluate user experience and implement improvements, keeping pace with the rapidly changing needs of customers.

What's that? Oh, okay, one more, it is Ash Wednesday after all, then it's back to work for you:

Teach us to sit still
Even among these rocks,
Our peace in His will
And even among these rocks
Sister, mother
And spirit of the river, spirit of the sea,
Suffer me not to be separated
And let my cry come unto Thee.

Wanted Technologies has announced that it has been selected by McClatchy Interactive as a provider of recruitment sales intelligence for its affiliate newspapers throughout the United States.

The agreement enables select McClatchy newspapers to implement Wanted's suite of products in their classified advertising sales process. Comprised of a full-service product bundle, Wanted will provide customized business leads, Web-based advertiser analytics and online market intelligence for the classified recruitment category.

The McClatchy Company is the third largest newspaper company in the United States, with 31 daily newspapers and approximately 50 non-dailies. McClatchy-owned newspapers include The Miami Herald, The Sacramento Bee, the Fort Worth Star-Telegram, The Kansas City Star, The Charlotte Observer, and The (Raleigh) News & Observer.

In addition, McClatchy has a robust network of Internet assets, including local Web sites in each of its daily newspaper markets, offering users information, comprehensive news, advertising, e-commerce and other services.

The company also owns and operates McClatchy Ineractive, an interactive operation that provides websites with content, publishing tools and software development; Real Cities, the largest national advertising network of local news sites, including more than 130 newspaper sites; and 15 percent of CareerBuilder, an online job site.

Wanted Technologies sells real-time sales and business intelligence products for the staffing and recruitment, real estate, and media classified advertising industries. Using its proprietary data mining, lead generation and CRM (Customer Relationship Management) integrated technologies, Wanted aggregates data from thousands of online job boards, real estate, newspapers and corporate Web sites in real time.

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