Hosted CRM Nixed by NZ Police, Funambol's iPhone Sync, Adenin IntelliEnterprise v 9, eLoyalty Results, Cisco Results, Consona and All Flex

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Hosted CRM Nixed by NZ Police, Funambol's iPhone Sync, Adenin IntelliEnterprise v 9, eLoyalty Results, Cisco Results, Consona and All Flex

The news as of the second cup of coffee this morning, and the music is Lou Reed's absolutely terrific set Live in Italy.

Boston-based Adenin Technologies, vendors of enterprise Intranet software suites, have announced version 9 of their IntelliEnterprise, which includes CRM, relational search, social networking, and "MyProfile" for the enterprise. The enhancements are designed to "enable enterprise employees to uncover previously unrecognized relationships between information assets," company officials say.

With the fully reengineered Relational Search module, users have "a 360 degree view of all structured and unstructured information assets, including documents, wikis, blogs, streaming videos, podcasts, database, contact records and more," company officials say.

This capability is engineered to take advantage of user participation through things like tags and social bookmarks, which are supposed to provide more accurate search results, and allows users access to relevant content, as well as subject matter experts.

"Employees searching the Intranet for a travel expense report form, for example, will not only be presented with the desired form, they will also be shown a listing of other related information they may need to access, such as travel advance requests, mileage reimbursement forms, and travel policies; or a listing of company-approved travel agency sites," company officials explain.

IntelliEnterprise is an integrated suite offering traditional Intranet functionality, including dashboards, content and document management, search and workflow, as well as a library of more than 100 ready-to-run applications. Modules include CRM, an employee directory, organizational charts, help desk, Flash video streaming and project management among others.

Cisco has announced its financial results for the period ended October 27, 2007, posting Net Sales of $9.6 billion, an increase of 17 percent year over year. The firm turned in Net Income of $2.2 billion and Q1 Earnings per Share of $0.35.

For its new products, the company noted that WebEx will offer Oracle's Siebel CRM On Demand Service, a customer relationship management application service, through the WebEx Connect application ecosystem.

A tax benefit of $162 million or approximately $0.03 per share relating to a settlement of certain U.S. income tax matters was included in both the GAAP and non-GAAP results for the first quarter of fiscal 2008.

John Chambers, chairman and CEO, Cisco, said the migration to the second phase of the Internet and the proliferation of networked Web 2.0 technologies "will help drive dramatic gains in productivity and innovation across all industries. If this market transition continues to unfold as we expect, it has the potential to power Cisco's and the industry's growth for many years to come."

Cash flows from operations were $3.1 billion for the first quarter of fiscal 2008, compared with $2.3 billion for the first quarter of fiscal 2007, and compared with $2.7 billion for the fourth quarter of fiscal 2007. During the first quarter of fiscal 2008, Cisco repurchased 96 million shares of common stock at an average price of $31.28 per share for an aggregate purchase price of $3.0 billion.

The company announced a definitive agreement to purchase Navini Networks, a vendor in the Mobile WiMAX 802.16e-2005 broadband wireless industry. Cisco expects that its broadband wireless product portfolio, including WiMAX products, will play a key role in Cisco's "Digital Inclusion" initiative to drive broadband penetration to consumers and businesses in emerging markets.

ELoyalty, an enterprise CRM services and products company, has also announced financial results, for the third quarter ended September 29, 2007.

For the third quarter of 2007, total revenue was $26.6 million and the net loss was $4.3 million. The net loss available to common shareholders was $0.55 per share. ELoyalty officials say the company realized an "Adjusted Earnings" loss of $1.5 million for the third quarter of 2007. Adjusted Earnings is a non-GAAP measure.

"Our third quarter revenue was approximately $1.0 million below our internal target. The primary reason for this shortfall was lower than expected revenue in our traditional CRM and Integrated Contact Solutions (previously referred to as CIPCC) Service Lines as a result of lower revenue at several large accounts and later than anticipated start dates at several new Integrated Contact Solutions customers," company officials said.

In spite of the lower than expected consulting services revenue in the third quarter, officials say the firm "continues to make progress transforming our business model." To support this they point to $3.4 million of Behavioral Analytics revenue, $9.8 million of Managed Services revenue and the fact that "60 percent of our Services Revenue came from Behavioral Analytics and Integrated Contact Solutions."


ELoyalty officials say the basic premises of eLoyalty's strategy are to build strong position in two compelling niches -- Behavioral Analytics and Integrated Contact Solutions -- and "deploy a unique delivery model that combines managed services and consulting to produce significant benefits for our clients."

All Flex, a Northfield, Minnesota manufacturer of flexible printed circuits, has earned the Transformation Award at the Consona Customer Conference in Orlando recently. And with a name like "All Flex" maybe they should run for governor of Minnesota.

Consona Corporation sells customer relationship management (CRM) and enterprise resource planning (ERP) software and services. Company officials say the Transformation Award honors a company "able to reinvent its business or achieve a strong return on investment in a relatively short period of time."

Since the implementation of the Paradigm ERP System five years ago, All Flex has increased sales by greater than 30 percent, increased margins after adjusting job costing, 50 percent fewer returned materials, reduced production delays, and significantly improved shop floor tracking and visibility, All Flex officials say.

Salesforce's data security woes are but one area of concern for those checking out hosted CRM. Recently Auckland, New Zealand-based industry observer David Watson reported that the New Zealand Police "cancelled a tender for a Web-based CRM system because the preferred vendor could not meet security requirements."

The police had been seeking a CRM system, Watson writes, "to be provided either as a hosted service or housed on their own servers, but the tender was cancelled because the proof of concept failed." The potential vendor was not identified by Watson. NZ Police procurement manager Peter Rendall said "this tender was terminated at the proof of concept stage, as the vendor was not able to meet" security requirements.

Hosted CRM systems have been gaining in popularity in recent years, as Watson says, "as they have a flat per-monthly charge and are provided on a rented, or SaaS basis." However, as is learning to its chagrin, "not wanting sensitive data hosted off-site has been cited as a reason by some organizations for preferring to keep to the in-house, on-premise CRM model," Watson says.

Funambol, a vendor of mobile 2.0 messaging software powered by open source, has announced the release of an open source native app for iPhone contact synchronization. The Funambol plug-in for iPhone synchronizes the iPhone's address book with contacts from popular sources such as Yahoo! Mail, Gmail, Microsoft Outlook, GNOME Evolution and SyncML servers such as the Funambol server.

Until now, contact synchronization on the iPhone was possible only using a cable connected to a computer running iTunes. The Funambol iPhone plug-in was developed in large part by Patrick Ohly, a long-time member of the Funambol community.

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