NetSuite, no doubt timing the announcement for the middle of the Sapphire SAPfest, has announced some of "the latest" companies to select NetSuite over software provided by SAP.
The NetSuite officials gleefully cite "new research from Macro 4, a UK-based global software company," claiming to find "a high degree of risk and complexity involved in most major SAP upgrades," including "the bulk of historical data clogging up their systems... the time that upgrades consume, the complexity involved and the staffing resources involved." They also fail to pass up the opportunity to remind you of the July 2008 report by Forrester Research finding the tipping point toward SaaS adoption is "the upgrade and application management requirements of on-premise" products, such as... oh, to pick a random example... SAP.
NetSuite claims that by providing ERP, CRM, and e-commerce in a single product, companies get a feature set "offered by legacy software developers, including multi-language, multi-currency international operations, full controls and compliance enforcement, and a 360-degree view of customers and prospects."
NetSuite's European headquarters is in the UK. The vendor says it plans "continued expansion" of its workforce in the UK and across Europe. For information about the Career Fair, visit http://www.netsuite.com/careerfair .
NetSuite attributed the voluntary redundancy to "the declining demand for on-premise software," as well as "the company's poor rate of organic growth." According to IDC's 2009 software forecast cited by NetSuite officials, Software as a Service will experience over 40 percent growth while on-premise ERP will have less than one percent growth in 2009. NetSuite officials tout the fact that they have only "a single code base to maintain."
Sheryl Kingstone of the Yankee Group, current holder of the Most Quoted CRM Analyst Alive title, calls Summer '09 a "revolution to the Service Cloud," since "now, in just a few clicks, companies can share case information in real-time with their partners, maintaining the validity of their own business processes while ensuring that customers receive the best service, regardless of which company they contact first."
The Service Cloud, Salesforce.com officials say, brings together cloud computing platforms like Google, Facebook and Twitter "with traditional contact center channels like phone, e-mail and chat to capture every conversation and use every community expert in the cloud."
Miller Heiman has announced the newest version of its sales planning and communication software, Sales Access Manager, for Salesforce.com subscribers, saying it has "improved visibility" to data for organizations operating with a Salesforce.com customer relationship management system using Miller Heiman's tools.
The update to Miller Heiman's Sales Access Manager sales process enablement tools, company officials say, provides quicker access to best practices from past worksheets and the ability to include any data into Salesforce.com reporting and dashboard systems, according to company officials: "Managers will notice a new feedback section and an additional field for review comments." The software populates both the CRM and the planning tools.
The enhanced software includes direct access to Miller Heiman's concept reinforcement modules, designed to provide reminders and best practices for program concepts to help support understanding and promote proper application. "For our clients who are using Salesforce.com, Sales Access Manager offers a way to increase their organization's adoption of both the sales process and CRM," says Aliena Martinez, senior director of products for Miller Heiman.
SprinxCRM has announced the launch of SprinxCRM Mobile for Windows Mobile.
"With a vast array of smartphones currently in use, we understand the need to make our mobile CRM as accessible as possible by achieving compatibility with as many instruments as possible," says Radko Jelinek, Sprinx' Director of Sales.
Company officials say they will feature demos and free versions of SprinxCRM Mobile for Windows Mobile, SprinxCRM Mobile for BlackBerry Smartphones, Sprinx in Sync with Microsoft Office Outlook and "other products comprising their suite of CRM" at Interop Las Vegas.
Sprinx Systems was founded in 1996 in the Czech Republic, and is a Microsoft Gold Certified Partner.
SAP AG and Research In Motion have announced the availability of a product that provides customers with access to the SAP Customer Relationship Management on BlackBerry smartphones.
Instant Access to Up-to-Date Information - In just one or two clicks, users can gain access to up-to-date client information from a BlackBerry smartphone, including contacts, sales leads and logged activities. This seamless and intuitive CRM experience is made possible through deep integration between the SAP CRM application, the BlackBerry Sales Client for SAP CRM and core BlackBerry smartphone applications.
It can push customer data updates in the SAP CRM system to the user, as well as push sales leads to the sales representative's BlackBerry smartphone inbox with one-click access. Needless to say it enables people's CrackBerry habits by providing contacts and account information continuously on them as well, and a local cache system allows access to certain information even if the user is outside of network coverage. Securitywise, it has end-to-end encryption for customer information, whether stored on a BlackBerry smartphone, in transit or in the SAP CRM application. IT administrators can also deploy the BlackBerry Sales Client for SAP CRM to users over the air.