Come to a company with a better way to comply with SLAs and you'll find a new customer. Amdocs, a vendor of what they call customer experience systems, has announced that SmartTrust, a Swedish vendor of SIM and device management software for mobile operators, has upgraded its service assurance solution to Amdocs CES - CRM 7.5 software.
Ana Marquez, Technical Support Manager at SmartTrust, said Amdocs "identified how we could enhance the existing system to better support our business needs, such as ensuring cases are managed and resolved in compliance with customer service level agreements, as well as improving agent efficiency by centralizing information management."
The Amdocs service assurance product lets SmartTrust offer support "regardless of the communication channel -- e-mail, phone or Web -- and geographical location," company officials say: "With integrated business processes and improved workflow management, SmartTrust can now respond more efficiently to SLA issues."
Amdocs reported revenue of $3.16 billion in fiscal 2008, and counts over 17,000 employees.
"Some of the riskiest searches on the Internet today are associated either with finding items for free, such as music or screen savers, or looking for work that can be done from home," according to officials of Internet security company McAfee.
McAfee's report, "The Web's Most Dangerous Search Terms," describes how cybercriminals seek the largest pool of possible victims with popular search terms about current events, gadgets and celebrities. During the recession, according to the report, there has been a growing number of malicious search results targeting people who want to save money or "earn extra income working at home."
Calling cybercrooks "smart," Jeff Green, senior vice president of McAfee Product Development & Avert Labs, said hackers create related Web sites "laden with adware and malware whenever a particular topic increases in popularity." One can only guess, of course, at the total tonnage of Barack Obama-themed sites. Unsuspecting consumers "are then tricked into downloading malicious software that leads them to blindly hand over their personal assets to cybercriminals," Green explains.
Oh, and clicking on results that contain the word "free" have a 21.3 percent chance of infection from spyware, spam, phishing, adware, viruses and other malware, while "work from home" searches can be as much as four times riskier than the average risk for all popular terms.
Amazon.com gift card reseller Perks.com has announced the introduction of PerksXpress, which company officials describe as "a real-time electronic gift card distribution application," featuring Amazon.com Gift Cards available for customers of Salesforce.com's CRM application.
It lets Salesforce CRM users purchase Amazon.com Gift Cards directly from PerksXpress for people on their user group list. "The gift cards are created individually in virtually any denomination and the claim code is instantly issued through branded e-mails with customized messages," Perks officials say, adding that in their opinion, "the service offers a quick and secure way to deliver gift cards to targeted recipients, allowing the recipient to start shopping immediately on Amazon.com."
After accessing the free application users are able to enter a payment method to purchase the gift cards, create a customized e-mail campaign, upload single or multiple e-mail addresses, select the Amazon.com Gift Cards amount and presto! Begin sending Amazon.com Gift Cards in customized branded e-mails. Be sure to include david at firstcoffee dot biz.
"This is great for companies who seek simple, immediate ways to recognize and reward customer loyalty, employee initiative and sales force performance," says Steve Timmerman, vice president of business development with Perks.com, adding that driving enhanced adoption of Salesforce CRM is one side benefit of this service "as users find new productive ways to use their contact lists."
Marcell King, senior manager of corporate gift cards with ACI Gift Cards, said the company "designed Amazon Gift Codes On Demand specifically with services like PerksXpress in mind."
From their Southern California development offices RedHorse Systems have announced the release of Version 2.0 of their CRM offering.
RedHorse officials feel there's genuine opportunity in the SMB CRM space, as "many of the traditional players have abandoned the 5-50 user market." Accordingly, they're marketing a CRM product in the $595 per user category, including "enterprise-class CRM functionality bundled with Business Modules for Quoting, Marketing Campaign Management, Service Ticket Tracking, Billing, Project Management and of course Outlook and QuickBooks Integration."
VP of Sales & Marketing, Chris Staller says that Koch has spent the last 15 years developing software for the CRM market, and it was her objective to provide "a cost-effective, yet complete package that a company could use for all aspects of their business. And with the 2.0 release RedHorse CRM has achieved this goal."
Sonoma Partners, a vendor of Microsoft Dynamics CRM, has announced a partnership with BigMachines to provide on-demand product configuration and proposal generation for users of Microsoft Dynamics CRM.
BigMachines offers a platform of Web-based software and services. They see the integration to Microsoft Dynamics CRM, a cross-functional customer relationship management application providing sales, marketing, and customer support modules, as allowing customers to "sell more and sell faster," as if such results would be attractive in this day and age.
"We have worked with to extend functionality of the CRM platform and provide additional value," says Mike Snyder, Founder and Managing Partner of Sonoma Partners, adding that extending the application to the Microsoft Dynamics CRM platform "creates new growth opportunities for both BigMachines and Sonoma Partners. The BigMachines software integrates with Microsoft Dynamics CRM."
Chicago-based Sonoma Partners sells, customizes and implements Microsoft Dynamics CRM for enterprise and mid-size companies throughout the United States. Founded in 2001, it has worked exclusively with the product since the Beta release of version 1.0. In addition, Sonoma Partners has written multiple books about Microsoft Dynamics CRM for Microsoft Press.
BigMachines sells on-demand sales configuration, quoting and proposal software.