Interesting recent blog entry posted on www.phone.com, pointing out that since 2006, VoIP service providers have seen a steady increase in customer recognition and have enjoyed tremendous success in B2B sales.
"They have, however, also seen a great deal of startup companies pop up in the wake of their success," as is to be expected. This trend - "at least the growth of the industry and the customer recognition portions," as the blogger notes, is "sure to continue as collaboration with other communication giants leads to mass media attention, mobility capabilities, and the brand names of players in the VoIP industry making their way to large platforms, such as Facebook."
Ah yes. It all comes back to Facebook, doesn't it?
Nearly three-fourths of the companies that deployed collaboration tools said they experienced better performance, according to a recent study from Frost & Sullivan.
"Meetings Around the World II: Charting a Course of Advanced Collaboration," a Frost & Sullivan study sponsored by Cisco and Verizon, found that "sophisticated collaboration tools enable organizations to perform better in business-critical activities and realize higher returns," according to industry observer Corrine Bernstein.
The research, "based on the results of an online survey of nearly 3,700 IT and line-of-business decision makers at companies in 10 countries," Bernstein says, shows "growing use of unified communications and collaboration tools," including "an increasing number of IP-based applications using presence information, team spaces, document sharing, unified communications and immersive video conferencing."
Auto attendant solutions provider Parlance Corporation is still drawing on lessons learned in its infancy.
In other words, everything I needed to know I learned as a young call routing vendor.
As a result, company officials say, the company has settled on a fully-managed service model while other vendors prefer the "do-it-yourself" model (with some offering a managed services option as a costly add-on).
In Parlance's first year, 1996, nameConnector service was also provided as a "do-it-yourself" service - an approach which was found to have "serious flaws and limitations," company officials now admit.
Wondering what the top unified communications features for call centers are? For most organizations, presence, call recording and conferencing top the list, as they streamline operations and ensure quality of service.
It's frustrating for your customers if their calls can't be resolved straight away, and they need to leave a message or are informed that somebody will be in touch shortly. We've all experienced that.
But call center software provider Zeacom has found that delayed responses affect your organization even more -'in terms of double- handling, additional costs and possibly even lost business,' company officials say.
The ClueCon Telephony Developers Conference will take place the first week of August at Trump International Hotel & Tower, Chicago.
Because New York wasn't big enough for Donald Trump's ego, he had to expand to Chicago.
Okay, enough with the cheap jokes, I'm fired. What is Cluecon? It's an annual three-day telephony user and developer conference bringing together "the entire spectrum of telephony, from TDM circuits to VoIP and everything in between," organizers say.
