Online retailer Overstock.com was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during checkout. And the bad data resulted in wasted time, money, and unsatisfied customers.
This was a problem. But according to a recent white paper from Experian QAS, there was also a solution on the horizon.
So company officials decided to implement QAS ProWeb in Overstock.com's checkout process to verify customer addresses, automatically correcting minor mistakes and prompting customers to fix critical errors, to ensure order deliverability and improve customer satisfaction, according to the paper.
The results were worth it. "In the first year of using address verification software tools from Experian QAS," Experian officials say, "Overstock.com reduced its logistical and customer care costs by close to $1,000,000. Additionally, undeliverable orders have dropped by more than 40 percent and customer satisfaction ratings have increased, placing Overstock.com at the #2 spot on the National Retail Federation's customer service rankings."
Read more here.
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A Webinar titled "WiMAX or TD-LTE: Addressing the demand for broadband services through a multi-technology approach" will be offered Tuesday, September 28 at 2PM EST.
As the U.S. continues to expand its broadband penetration, Webinar officials say, it is "imperative for operators to evaluate a host of technologies that can provide broadband services throughout the country, including rural areas."
This Webinar will address, among other relevant issues, how to build a multi-frequency network using long range 4G wireless technologies that are specifically targeted for broadband wireless application - "The National Rural Telecommunications Cooperative, who represents the advanced telecommunications and information technology interests of more than 1,500 rural utilities and affiliates in 48 states, will provide the insight on deploying wireless broadband in rural areas."
Read more here.
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Britain's Christian Aid provides assistance to those in need across the globe. Established after World War II, its primary focus has been to tackle the effects of poverty as well as its root causes for over 60 years. It works with more than 650 overseas partners in over 50 countries.
According to a recent white paper from Expand Networks, Alastair Salmon, Technical Projects Manager for International Operations at Christian Aid, said "Connectivity is the single most taxing IT issue in almost all our country offices. Anything which helps to make best use of the available bandwidth helps to ensure our teams are able to complete their aid work more efficiently, while simultaneously making maximum use of our existing network investments."
In Africa, in fact, "satellite was our only option for connectivity, but satellite connections come with their own network problems and effect different applications in different ways." And Salmon also found that employees in the offices that were experiencing the biggest connectivity issues were in fact downloading the same data as each other day-in day-out, such as Anti-virus updates.
So Christian Aid chose Expand Networks in order to tackle its connectivity problems head-on, as Salmon explained: "We had known about the potential of optimization technology and it's benefits for a while and sought to find the most comprehensive solution that would meet our network needs, as well as our economic objectives as a charity."
Read more here.
