Monet AnyWhere, Bridgewater and Sandvine, Network Intercept, Mobile Web

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

Monet AnyWhere, Bridgewater and Sandvine, Network Intercept, Mobile Web

Monet AnyWhere is a product company officials are touting as a tool for "efficient agent and supervisor communication." Because who doesn't want that?
Fast, real-time and effective communication between agents and supervisors, as anybody who's in the business knows, is "important for managing schedule adherence and exception planning." Monet AnyWhere provides an avenue for this communication through Web-enabled self-service applications.
"Agents are empowered to be more directly involved in the scheduling process by entering exceptions or bids and viewing their schedules at any time," company officials say, adding that supervisors aren't left out of the fun, as they can "save time spent manually entering agent requests and have access to key reports from outside the office," as well as "review agent schedules, approve or decline agent exceptions, schedule bids, and view critical reports."
Agents can use Monet AnyWhere to request changes to their schedule, since the requests are immediately sent to the agent's supervisor, who can approve or decline. In either case the agent is notified and the request is kept for future reporting. The product can also present unfilled shifts to agents on which to bid.
Read more here.

Mobile personalization company Bridgewater Systems and Sandvine, which sells network policy control products for fixed and mobile operators, have announced integration and interoperability testing enabling intelligent policy control tools for 3G and 4G mobile operators.
More specifically, officials of both firms announce interoperability of Sandvine's Policy Traffic Switch, which "detects network conditions, counts usage and enforces network and subscriber policy decisions defined by the Bridgewater Policy Controller to manage mobile data growth and deliver new services."
The testing included the PCRF Gx and Gy usage metering interfaces for 3GPP-compliant Policy Control Enforcement Points.
The joint policy tools let mobile operators deliver tiered services by applying policies that, for example, give Bronze subscribers 500 megabytes per month of data, with no peer-to-peer services or parental controls, while providing Gold subscribers with one gigabyte per month of data including peer-to-peer services and parental controls.
They can also be used to personalize application usage by applying policies such as allowing unlimited social networking for a fixed monthly fee, offering usage restrictions during school hours, and ensuring fair usage by applying policies based on subscriber service plans and real-time network congestion levels.
Read more here.

Network Intercept has announced a new partnership with Doozy Cards, as the e-card company selected Network Intercept's Keystroke Interference to secure and protect customer data when entered into the Doozy Card database, according to officials of both firms.

Doozy Cards, company officials say, "proactively responded to the possibility of keystroke-logging threats in their systems by installing Network Intercept's Keystroke Interference to secure all information in their databases."
They said this was necessary since "hackers continue to search for new modes to steal vital personal information, more often using keystroke-logging software to pry on unsuspecting victims."
Network Intercept's Keystroke Interference offering will be used to protect against this existing threat, rendering keystroke-logging software useless by "inserting randomized characters into every keystroke," according to Network Intercept officials, who explain that Keystroke Interference "ensures that any information collected by hackers is unusable, leaving personal information protected."
Read more here.

The mobile Web gained increasing momentum in August, according to officials of Opera Mini, who say page views increased by more than 14 percent and data transfers increased by almost 10 percent from July.
More than four million new Opera Mini users contributed to the jump," company officials say, "which is the largest gain in six months."
Some trends noted by the producers of the widely-used mobile browser:
In August 2010, Opera Mini had more than 66.5 million users, a 6.8 percent increase from July 2010. Since August 2009, the number of unique users has increased 108.3 percent.
Opera Mini users viewed more than 33.9 billion pages in August 2010. Since July, page views have gone up 14.3 percent. Since August 2009, page views have increased 143.2 percent.
Read more here.

Featured Events