Eaton's Power Management, Personal not Viral Messages, Call Recording Issues, OrecX and HIPAA

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Eaton's Power Management, Personal not Viral Messages, Call Recording Issues, OrecX and HIPAA

At the ITEXPO 2011 East recently held in Miami, TMC’s Erik Linask had the opportunity on day four to interview Eaton’s John Schwing.

Some of the issue facing the IT industry right now, as far as Eaton, in the power management products and services sector is concerned, are budget strains when implementing capital-intensive projects. “We are in a business where we provide power quality products, a capital buy,” he said, adding that from their perspective, they’re seeing a real push to high-value implementations.

Which probably isn’t so different from most other times –many of which Eaton has seen, the company was founded in 1911, happy centennial this year, guys – but as he says, getting the most for the money and driving energy efficiency are prime concerns now, as is lowering cost of ownership and complying with energy efficiency programs being pushed through organizations.

There is also a need for companies to have a unified power strategy, he said, instead of just focusing on the hardware. Eaton itself is seeing a lot of interest in their scalable architectures, being able to scale for growth. “Those products were developed in concert with the engineers working with the early adopters, the early manufacturers like the HPs and IBMs. It’s modular, and that’s very much a hot product, both here in the United States and in our international markets.”

Read more here.

At the recently-concluded ITEXPO 2011 East in Miami, TMC’s Steve Vonder Haar had the chance to interview Netbriefings’ President and CEO, Gary Anderson, for another installment of the Business Video Executive Briefings series.

In Miami for the business video conference, Anderson said “in a nutshell, we’re a video messaging company.” That means they focus on sales and marketing messaging, video analytics, tracking, and using video to “get connected and streamline the pipeline.”

It’s useful technology for cutting down on the time and expense of travel for face to face meetings, too, as long as the technology, in Anderson’s words, allows people to “be very engaging online.” After all, there is a reason for the face to face meeting.

Speaking of their usage of their product Proclaim, Anderson said if you’re at the show and down in one of the booths and you get cards from important people, “you might send them a Proclaim message on Monday saying thank you, and adding some questions, that would be one use.”

Read more here.

The headline says it all: “Confused about the legality behind call recording?” If you’re the least bit confused you should probably read on.

A recent post on the United Kingdom’s blog with just that headline is a good primer on the subject from a British perspective.

According to the industry pros at, you aren’t playing Orwell’s Big Brother by recording calls, so set your mind at ease about that.

Still, as the blog post says, “many ask whether the customer’s consent is needed to record phone calls, but the truth of the matter is – call logging is a wonderful tool that truly allows you to not only offers subsequent legal immunity, but also helps deliver top-rate customer service.”

So there’s your twofer -- you get some legal backup, and the customer gets better service. What’s not to like? Remember, you’re not Big Brother, we’ve already dealt with that one. “Calls may be recorded for training and monitoring purposes,” and all that.

Read more here.

A recent product release from OrecX -- “The Open Source Recording Company” -- is being marketed as a way to handle your call recording and HIPAA compliance needs.

First, a little background: “When it passed into law in 1996, the Health Insurance Portability and Accountability Act (HIPAA) created a profound impact on how healthcare providers in the United States conducted business,” company officials say, quite correctly, as the act both “protects workers’ insurance coverage options when they change or lose their job” and “creates and defines numerous new regulations and processes relating to patients’ healthcare information and” -- listen up now, here comes the important part --  “provides civil and criminal penalties for failing to adequately protect it.”

Do we have your attention now? Good.

OrecX officials provide a handy listing of the HIPAA requirements and how their offering fulfills that need for your company. So for example, where the law requires that “Procedures must identify employees or classes of employees who will have access to protected information.”

Access must be restricted only to those employees who need the information to complete their job functions,” OrecX offers “built-in access controls easily configured to restrict access to only those individuals who are authorized to access voice files. Access sharing can be restricted to specific employees or groups.”

Read more here.


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