FrontRange and Vegastream partner to help bring integrated VoIP & CRM/contact management to small-to-medium businesses. Frontrange has big plans for VoIP integration into their product line, so keep your eye on Frontrange.

Anyway, here's the news...

The ability of small to mid-sized companies to take advantage of cutting-edge VoIP technology to improve customer communications just got a big boost with the news below that FrontRange Solutions has certified VegaStream's line of Vega gateway products for its IP-based contact center solution (IPCC).

Gateways are devices which bridge conventional telephone networks and equipment to VoIP telephone networks, helping call centers to reduce telephony costs, increase customer retention, and improve agent productivity. FrontRange's IPCC (3.7) can be deployed on a modular basis, either as part of the existing communications infrastructure or as a stand-along solution.

VegasStream's Vega SIP (session initiation protocol) gateways are the first interoperable products certified for FrontRange's IPCC. The Vega gateway enables more small to mid-sized businesses to migrate to a SIP-based open architecture for the first time. That also will help them take advantage of the features and flexibility that FrontRange's IPCC provides, including integration with its award-winning HEAT® and GoldMine® products.

FrontRange Solutions Teams With VegaStream On IP Contact Center Solution VegaStream's line of Vega SIP Gateways is certified as the first interoperable product with the FrontRange IP Contact Center solution.

PLEASANTON, CA (April 29, 2005) FrontRange Solutions USA, Inc., has certified VegaStream's line of Vega SIP gateways as the first interoperable product for the FrontRange IP Contact Center (IPCC) solution. FrontRange Solutions, makers of the award-winning HEAT® and GoldMine® products, and VegaStream, a leading Voice over IP (VoIP) gateway vendor for enterprises and service providers, are working together to help businesses improve customer communications in a cost-effective and scaleable manner, using cutting-edge VoIP technology.

FrontRange IPCC offers small to mid-size businesses enterprise-level features in a software solution, such as: virtual agent, Web-based application builder, real-time and historical reporting, and integration with GoldMine and HEAT.

"Our IP Contact Center offers businesses another cost-effective, feature-rich solution for increasing their customer retention and loyalty. FrontRange IPCC is easily managed, flexible, and works in an open architecture," said Mike Heberling, Business Development Manager for FrontRange Solutions.

"IPCC uses the session initiation protocol known as SIP to interoperate with other network elements, like VegaStream's Vega IP gateways," Heberling continued. "We want to encourage businesses to migrate to a SIP-based, open architecture to take advantage of advanced customer service options."

The Vega 400, recipient of industry product and tradeshow awards, provides a scaleable platform (from a fractional T1 or E1 to 120 voice calls) that coincides with many small and medium enterprises' business plans. Companies can commit to a small number of voice ports and add field-installable modules as their business grows. The Vega 50 also connects SMEs and small branch offices to IP networks, but on a smaller scale. The Vega 50 models offer BRI, FXS, and FXO interfaces, with support of up to ten channels.

"This application illustrates that customers do not have to abandon their existing TDM infrastructure to take advantage of IP-based contact centers," said Tim Burne, CEO, VegaStream. "The Vega gateways bridge the gap between the traditional PBX network and IP network. Our business relationship with FrontRange brings a reliable, cost-effective solution to those companies looking to increase their customer service and customer loyalty."

About VegaStream
VegaStream is a leading supplier of dedicated business VoIP gateways. VegaStream's Voice over IP (VoIP) gateways enable service providers and business customers to rapidly deploy and profit from lower telephony costs and improved productivity across their organization's HQ and remote offices. The award winning Vega gateways are based on international communications standards - including both SIP and H.323 - to deliver an open and non-proprietary VoIP solution that can be seamlessly integrated alongside existing communications investments. Established in 1998, VegaStream has EMEA headquarters in Bracknell UK, and North American headquarters in San Diego in addition to the new Asia-Pac HQ in Sydney. VegaStream investors include MTI Partners and VegaStream management.

For further information on VegaStream visit www.vegastream.com

About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT® and ITIL standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
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