Companies Expect IT Projects To Fail
January 3, 2008
A new study done by Tata Consultancy Services (TCS) revealed some eyebrow-raising stats on the success (or lack thereof) of IT services projects.According to TCS’ first annual survey on IT services delivery:
- 62 percent of organizations experienced IT projects that failed to meet their schedules;
- 49 percent suffered from budget overruns;
- 47 percent had higher-than-expected maintenance costs; and
- 41 percent failed to deliver the expected business value and ROI.
I smell opportunities for forward-thinking IT service delivery providers.
Check out the full summary on TCS's Web site: http://www.tcs.com/AboutUs/Research_survey.html
TES
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RE: Companies Expect IT Projects To Fail
Jonty - Call Centre Helper :
January 22, 2008 12:31 PM
It is sad that so many IT projects fail.
For me the two biggest reasons are
1. Inability to map customer requirements to the project (I mean the end customer and not the internal customer).
2. Lack of training internally. If people are trained they are much more likely to use the system (oh, and the training needs to come with some enthusiasm as well).