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UK Outsourcing Provider Ventura Gets COPC Certification

May 3, 2005

Customer Operations Performance Center Inc. (COPC) announced today that Ventura, a UK-based contact center management company (subsidiary of Next plc.) achieved certification to the COPC-2000 Standard. The full release is available on TMCnet at:

Ventura Achieves Certification to COPC-2000 Standard

COPC issues its certification based on an audit process measuring an organization's performance against a set of customer-service metrics. Ventura has a staff of 7,500 across six sites in the UK. The company operates in the financial services, telecommunications and retail industries, and provides services to government and non-profits as well.

AB -- 5/3/05




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