Utility NSTAR Using TeleVox Outbound Messaging for Customer Contact

May 16, 2005

TeleVox Software is announcing that�NSTAR, a Massachusetts utility company, is adopting�TeleVox's HouseCalls automated messaging solution to send out voice and email communications to electric and gas customers in eastern and central Massachusetts. According to a statement today, NSTAR has "nearly 1.4 million residential and business customers in over 100 communities."

Here is TeleVox's release announcing the relationship:

NSTAR to use TeleVox Software Inc.’s HouseCalls for Customer Communication

Describing their application's capabilities, TeleVox says: "Using exclusive message-building technology and recorded human voices, HouseCalls has the ability to deliver personalized messages, in multiple languages, to each customer." Types of communications can include "outage and restoration notifications, service call reminders, disconnect notices and collection calls."

In addition to the HouseCalls product, TeleVox says that it also provides "inbound IVR applications, interactive web site design and hosting, on-hold messaging, secure online communication portals, customer satisfaction delivery systems and database appending services."

AB -- 5/16/05

Related Tags: televox, TeleVox, NSTAR, HouseCalls, nstar, customer