Packet8 Service Down

Tom Keating : VoIP & Gadgets Blog
Randy Savicky
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Packet8 Service Down

Almost exactly one year ago 8X8's Packet8 VoIP service suffered a major outage due to DNS issues. It now appears that both their domains 8x8.com and www.packet8.net are down. But more importantly their VoIP phone service is down. Stay tuned while I try and find out more...

Update #1: from Joan Citelli Director, Corporate Communications

I don't have a lot of information at the moment, but apparently there was a data problem with one of our underlying carriers. I am told that all voice services have been restored, but we are still working on restoring website functionality.

I'll let you know when I have more details

Update 2: from Joan Citelli Director, Corporate Communications
I wanted to provide you with some additional information regarding Tuesday's service outage.

In order to provide services to our customers from our three, redundant data centers, 8x8 utilizes several, non-contiguous Internet Protocol (IP) address blocks that are provided to us by Tier-1 Internet Service Providers (ISPs). Our service outage on January 12, 2010 was caused when an unaffiliated Tier-1 ISP interfered with the proper routing of all of these address blocks. While we were able to immediately restore service for some customers by broadcasting correct routing information via our backup data providers, the interference from the unaffiliated ISP continued for approximately four hours.

All 8x8 core software and networks continued to operate normally during the outage, but some customers were unable to reach our services. We are in the process of planning and implementing additional mechanisms to protect our customers from any similar routing interference in the future. We are also creating alternative information and communication mechanisms to more quickly communicate outage status and estimated time of repair information to our customers via our website, call centers and other communication channels should a similar issue affect our customers in the future.


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