SIP

Fonality Targets Call Centers with Advanced Call Center Features

September 18, 2008

I met with Fonality CEO Chris Lyman at ITEXPO and he gave me a demo of HUD 3.0, which includes some very advanced call center features. HUD 3.0 now not only displays the queues, but it lets you drag-and-drop individual queues off the main HUD client onto your Desktop allowing managers & agents to focus on specific queues of interest. The new version features important statistics such as abandonment rate, ASA (average speed of answer), and more. You can see all of your agents in a particular queue and they are color coded to indicate their status (on internal call, on queue call, etc.)

One critical feature is that if a call is not being answered, it immediately broadcasts a toast popup window to all the agents in the queue and allows an agent to take the call before it is abandoned.

Posted in Asterisk, ITEXPO, SIP, TMCnet, Unified Communications, VoIP

ITEXPO West 2008 a Resounding Success

September 18, 2008

Some great news from TMC about our IP communications conference & expositions (ITEXPO) taking place this week that I thought I'd share. The show is still going on, with today being the last day. Yesterday's exhibit hall attendance was tremendous as seen by some photos I snapped and posted yesterday. I had some great meetings or saw many important VoIP companies, including Asterisk/Digium, CosmoCom, Fonality, Microsoft, Packet8, PIKA, Skype, and more.

Posted in Asterisk, Avaya, ITEXPO, Packet8, SIP, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP

Zeacom News

September 17, 2008

Zeacom, a provider of Unified Communications (UC) solutions for the small-to-medium sized business market, is showcasing its new Executive Mobile module at ITEXPO, which is part of Zeacom Communications Center (ZCC) 5.1. Claiming more than 2,500 enterprises worldwide, Executive Mobile gives end-users advanced UC functionality on their smart phone or other handheld device with support for Blackberry and Windows Mobile. Zeacom President, Ernie Wallerstein demo'ed the platform in the ITEXPO press room and I was pretty impressed.

Executive Mobile gives individuals the ability to manage their presence and availability status from their mobile. All functionality currently available on the desktop (single mailbox, presence profiles and directory) will be available on Blackberry and Windows Mobile devices.

Zeacom President, Ernie Wallerstein, believes that executives in today's hyper-competitive global marketplace must have access to this critical functionality.

Posted in ITEXPO, SIP, TMCnet, Unified Communications, VoIP

Microsoft Response Point Adds T1 Support and SIP Trunking Service Providers

September 17, 2008

Today at ITEXPO, Microsoft will announce a few more SIP trunking service providers that come pre-configured in the Response Point unit making it virtually plug-and-play when selecting a SIP trunking service provider. At ITEXPO Microsoft will announce they are adding NGT, Cbeyond, and Junction Networks. In addition they are also adding support for broadband VoIP service provider Packet8, as well as Bandwidth.com, a provider of Internet and managed services, including SIP trunking.

At ITEXPO Microsoft will also announce that they will be supporting the ClearOne IP conference phone (MAX IP Response point), what Microsoft told TMCNet they consider one of the best quality IP conference phones out there.

Posted in ITEXPO, Microsoft, SIP, TMCnet, Unified Communications, VoIP

Junction Networks Confirms Aastra IP Phones Compatible With OnSIP Hosted PBX Service

September 16, 2008

Some more good news coming out of ITEXPO. Junction Networks has confirmed that the popular Aastra phones work with their hosted PBX service called OnSIP. Junction Networks' New York lab tested the Aastra 53i, 57i and the 57iCT model business phones for interoperability with the full range of OnSIP features and applications, including call waiting, call forwarding, auto attendant, caller ID, voice mail, do-not-disturb settings, and more.

Is it me or does it seem like Aastra phones are everywhere? They're supported on SIP-based IP-PBX, Microsoft Response Point, Asterisk-based solutions, and more.

Posted in ITEXPO, SIP, TMCnet, VoIP

SightSpeed Now Available on Linux and Dell Netbooks

September 16, 2008

SightSpeed today announced that its video and voice communications software is now available on Linux-based "netbook" (mini-notebook) PCs. Dell Video Chat powered by SightSpeed will come pre-installed on the Linux build of Dell's newly-launched Inspiron Mini 9 device. Dell Video Chat, Windows version, is also pre-installed on the Windows XP version of the Mini 9. SightSpeed works on Macs, Windows, and now Linux and it is currently the the only multi-party video software to walk on all three major operating systems.

Dell pre-installs Ubuntu, a popular Linux distribution on the Mini 9, as well as Windows. With SightSpeed pre-installed as well on these popular Dell netbooks, Sightspeed will certainly increase the number of subscribers.

Posted in SIP, TMCnet, Unified Communications, Video Conferencing, VoIP

PIKA WARP Appliance for Asterisk Review

September 12, 2008

There is no doubt that open source Asterisk has taken IP telephony by storm resulting in many vendors offering solutions based on Asterisk. Because the "free" Asterisk software is open source, it has helped drive down the cost of installing an IP-PBX. Only one major cost factor remains - the hardware. If you install Asterisk on a traditional PC, you have several hardware components - the motherboard, the CPU, the memory, the hard drive, the power supply, CD/DVD drive, etc.

Posted in Asterisk, Computer Hardware, Computer Software, Polycom, SIP, TMCnet, Unified Communications, VoIP

New iPod touch supports VoIP

September 11, 2008

The Cult of Mac claims that the new iPod touch is VoIP-capable on the hardware side:

With 5 wires connected to the Touch headphone jack (instead of 4 on the previous model), the device now supports the external microphone included with some headsets, according to Kyle Wiens of iFixit, who fully dismantled an iPod Touch on Wednesday.

So who needs an AT&T-restricted iPhone? Course, you'll need to be in range of a Wi-Fi network to use VoIP on the iPod touch.

It is worth pointing out that this is not the first time someone has run VoIP on the iPod touch. Touchmods added a microphone hack to the older iPod touch version. Another group enabled a SIP softphone client for the iPod touch to use with the "hacked-in" microphone.

With the new iPod touch - no hacking required.

Posted in Apple, Gadgets, Home Entertainment, MP3 Players & Digital Audio, Mobile Phones, SIP, VoIP, Wireless

OnRelay Chooses open source sipXecs to Power Mobile Telephony

September 11, 2008

OnRelay today announced its support of sipXecs, an open source platform to provide low-cost business telephony with mobile extensions. OnRelay's Hosted MBX with sipXecs allows businesses to deploy a mobile office communication system (mobile PBX) with no additional investment in infrastructure: no desk phones, proprietary PBXs or cabling. With MBX the mobile phone is the only "desk phone" employees require.

Interviewing CEO Ivar Plahte he stated, "The reason why we chose sipXecs over Asterisk is the architecture and the philosophies behind the software was very similar to how we think and how we work here. Because we are pretty fanatic about object-oriented (programming).

Posted in SIP, Unified Communications, VoIP, Wireless

Court bans VoIP app on iPhone

September 10, 2008

A ruling was just issued by the Higher Regional Court (Oberlandesgericht) of Hamburg, Germany banning VoIP on the Apple iPhone. Specifically, the sipgate VoIP app (image right) has been banned - all part of T-Mobile's ongoing fight to block VoIP on the iPhone.

Apparently, the court felt that sipgate would "lure" iPhone users into "jailbreaking" their iPhones. WTF? Banning software because it might entice customers to do something bad?

Posted in Apple, Mobile Phones, SIP, TMCnet, VoIP, Wireless

Previous 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 Next

VoIP & Gadgets Blog

SIP