Call Center CRM News Blog

Senator Chris Dodd (D-CT), who is Chairman of the Senate Committee on Banking, Housing, and Urban Affairs, plans to introduce legislation todasy to improve credit card billing, marketing, and disclosure practices (and, presumably, put a curb on predatory practices of the credit card industry). Dodd's Credit Card Accountability, Responsibility and Disclosure Act (the C.A.R.D. Act) is, according to the Senator, aimed at "stopping abusive credit card practices that drag consumers into staggering amounts of debt, and too often harm, rather than help, the ability of American families to move up the economic ladder."

Dodd plans to speak with reporters about the legislation at a press conference today, where he will be joined by Senate colleagues and consumer advocates.

TES

With Enron, you would have had $16.50 left of your original $1,000.00.

With WorldCom, you would have had less than $5.00 left.

But, if you had purchased $1,000.00 worth of beer one year ago, drank all of the beer, then turned in the cans for the aluminum recycling REFUND, you would have had $214.00.

Based on the above, the best current investment advice is to drink heavily and recycle.
It's called the 401-Keg.

TES

Speech automation solutions used to be something only very large and technically sophisticated companies could afford, mostly due to the significant up-front capital expenditures required to purchase, deploy, maintain and troubleshoot the required (and very complex) infrastructure. Today, however, hosted speech solutions are allowing contact centers of all size to deploy and enjoy the many benefits of speech automation with less implementation time and investment .

Tomorrow (Tuesday, April 15th), I'll be moderating a Webinar at 2:00 pm EST entitled, "Deploying Speech Automation Using A Hosted Solution" that will discuss how a hosted solution puts speech within the reach of even modest-size contact centers.

Join myself and presenters from VoltDelta and Envox for this important Webinar. To register, click here.

TES


Related Tags: speech automation, speech, hosted, Speech, automation

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