Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Call Center CRM

RightNow Names President Of Field Operations

October 9, 2006

Calling All Teleservices Providers

October 6, 2006

Outsourcer Owes Back Pay

October 4, 2006

Witness Systems' blog

September 29, 2006

East Europe BPO

September 19, 2006

Webinar today

September 13, 2006

Who's Who In Teleservices

September 5, 2006

Who's Who In Teleservices

 

 

Once again, the editors of Customer Inter@ction Solutions will compile what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To continue to make this a highly valuable tool, we would like to include as many global outsourced contact center services providers as possible.

 

Tomorrow's Webinar

August 29, 2006

A Patent For E-Learning?

August 28, 2006

Onyx Says "I Do"

August 2, 2006

Only days after finally fending off unwanted advances from would-be acquierer CDC, Onyx Software has offered its and to its preferred suitor, M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners and whose primary asset is Made2Manage Systems Inc. (and you thought your company name was a mouthful).

For more info, see David Sims' article of this morning: http://news.tmcnet.com/news/-onyx-m2m-crm-/2006/08/02/1764983.htm

It's interesting to note that Thoma Cressey Equity Partners' name appears to be popping up all over the enterprise business communication solutions marketplace as of late and appears to have secured a great deal of pocket change in the form of VC money.

Featured Events