Workforce optimization provider Witness Systems recently announced that principal global market consultants Oscar Alban and Bill Durr have begun authoring a blog about the global call center market. Oscar and Bill have recently returned from a tour of the Asia-Pacific region, and have outlined their experiences and observations on the blog, which can be viewed at www.improveeverything.com
Take a look to learn about what's happening in this region of the world that is becoming increasingly strategic to the call center market.
TES
