Brendan Read
TMC
Comments on Last Week's DevCon5 HTML5 Conference
HTML5 is an important topic as cross-platform development without the need to work with app store guardians means developers are generally free...
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Skype Responds to IP Address Privacy Vulnerability
Yesterday it was reported that a simple script could expose any Skype user's IP address. A Microsoft representative saw my article and...
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Does HTML5 Rock Your Mobile World?
We've heard the hype surrounding HTML5, but does it live up to its promise? If TMC's recently completed DevCon5 show in Santa...
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New Skype for iPhone, iPad, iPod touch Sports Ability to Move Video Preview
Some new features in the latest release of Skype for Apple iOS, including the ability to move your own video preview, app...
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Ooma Telo installed - Ooo Look, Shiny Bright Blue LEDs!
I received the latest version of the Ooma Telo along with the Wi-Fi dongle for a product review. I'll have to ask...
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Is Skype Microsoft's Only Chance for Mobile Success?
If you are looking for increased competition in the mobile space, Apple’s recent and seemingly constant record earnings are bad news. Worse...
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Skype@Home Telephone Products Coming?
Today, Rich Tehrani wrote about Microsoft "working on Skype Everywhere Initiative" based on another Microsoft-careers.com job listing. Just a few days ago...
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Microsoft Working on Skype Everywhere Initiative
The fact that Microsoft would want to integrate Skype everywhere shouldn't be too surprising, Office/Lync and Windows Phone are obvious areas and...
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RingCentral Cloud Touch Platform - Configure Phone System from iPad, iPhone, or Android
Imagine being able to record prompts, configure IVR/auto-attendant, and remove a disgruntled employee's access to your phone system all while sitting on...
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Google's Chrome Team Reveals WebRTC Roadmap
Google's Chrome team stated in their recent WebRTC roadmap that the main components of WebRTC are now stable and they will be...
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Peter Lubbers, Founder of World's Largest HTML5 User Group, to Deliver Opening Address at DevCon5
Some exciting TMC news to share. TMC and Crossfire Media today announced that Peter Lubbers, Senior Director at Kaazing and founder of...
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Telecom Operators Need to Improve Leadership, Customer Experience Management
By Erin Harrison
We won’t sugarcoat it: European telecom operators are not reaching their full market potential due to a lack of leadership and customer visibility. In fact, just 12 percent of C-suite executives are leading the customer experience agenda at major operators, according to a new survey conducted by European Communications—the results of which appear in a recent special edition, “Customer Experience.”
Of concern, no one is leading a customer experience effort in 8 percent of operators. In a majority of cases, (41 percent) individual managers are taking it upon themselves, while for 39 percent of respondents, a dedicated customer experience manager has been put in charge.
While the findings cast a negative shadow on the customer experience focus by European service providers (SPs), the study’s results should be motivation for the SPs’ IT decision makers who want to turnaround their customer experience efforts and become more profitable.
A lack of coherent leadership naturally feeds down to a fragmented implementation of strategy. Although a majority of operators (45 percent) said customer experience is treated as an integral part of everything their organization does across all business units, that means a majority does not.
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It's Not Just About Price
This article in the NYT article about Amazon is about the book publishing industry. Amazon is waging a battle against book publishers...
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Microsoft Working on HTML5 Skype Web App?
Came across an interesting job posting by Microsoft on the Microsoft Talent Network that seems to point to a web app being...
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Get Off the Agents' Back
These were my thoughts on the 2011 CPZ that I was a panelist on. These are my thoughts as a reaction to...
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