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Talisma Announces 2 New Users

August 4, 2005

Talisma, a provider of multichannel customer interaction management (CIM) solutions, today announced two new companies using its CIM solutions.


The first, Essential Security Software (ESS) has implemented Talisma’s Multi-channel CIM solution to meet the communication needs of its growing business.


ESS, a provider of e-mail and document protection software, equips its customers with the tools to do business safely and securely. As security concerns rise -- not only for business but also individual consumers -- ESS’ business is growing tremendously. To meet the communication needs of its increasing customer base, ESS required a solution that would evolve with its growing business and allow them to implement additional communication channels based on customer demand. After reviewing a number of enterprise multichannel CIM software solutions, ESS selected Talisma’s solution based on its ability to “easily and cost-effectively map to ESS’ business requirements.”


According to ESS Business Development Manager Tony Mohr in a company statement: “Talisma provides a great communications solution that not only meets the unique needs of our business today, but will scale and grow with us.”


Talisma today also announced that storage company Quantum Corporation has selected Talisma’s CIM solution to “better serve their rapidly growing base of customers.” By broadening the communication channels Quantum offers in its support organization, the storage company can give its customers more choices, as well as faster and more personalized service.


Quantum Corporation offers a wide range of storage solutions to large- and small-size customers. Quantum implemented three channels from the Talisma suite: Talisma Email Response, Talisma Chat and Talisma Knowledgebase. Talisma Knowledgebase enables Quantum’s customers to find fast, accurate, and consistent answers on Quantum’s Web site 24 hours a day, seven days a week. Talisma’s Email and Chat solutions allow Quantum to cost-effectively communicate with its customers via the customer’s channel of preference, resulting in a reduction in Quantum’s dependence on the more costly phone support channel.


Talisma Multi-channel CIM is a solution that provides a unified view of enterprisewide interactions with customers across all communication channels, including chat, e-mail, phone, Web self-service and fax.

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