May 2012 Archives

We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a “single image” solution with no single point of failure.   We find that in large enterprise deployments that may not be an advantage. For CISCO Support or ShoreTel Support... Read the entire post on DrVoIP ShoreTel Blog

All of the architecture “geek speak”  aside, CISCO and ShoreTel have fundamental “cultural” differences that defines their approach to the entities of  a “phone” and  a “user”.    Simply stated in the ShoreTel world a phone can not exist without a user, but the CISCO world a phone can exist without a user.  Now this is  not a bad thing or a good thing, it is a just the way it is thing! Cisco vs ShoreTel  What does that cultural distinction mean to you .. For CISCO Support or ShoreTel Support...
Read the entire article including a video on DrVoIP Blog

All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems like ShoeTel Phone or CISCO Wireless SIP Phone have to provide for the definition of a system “dial plan”; trunk groups, call flow options, phone devices, gateways and user profiles.   CISCO vs ShoreTel. The dial plan, for example,  not only has to identify the patterns used to route callers between system extensions, but as is often the case in a VoIP deployment, between geographically distributed corporate locations or “sites”.
Read the entire article including a video on DrVoIP ShoreTel Blog

Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our “network readiness check list” and our “VoIP planning guide”) When phone systems were analog or traditional TDM based solutions,  deployments were challenging enough!  You always had the User group, Call flow and “K plans” to hammer out along with the usual Telephone carrier challenges.  With VoIP solutions however, the level of complexity.. For CISCO Training or ShoreTel Training... Read the entire article on DrVoIP Blog