September 2010 Archives

star_trek_communicator.pngPeople of a certain age, including myself, grew up watching sci-fi shows such as Star Trek and even earlier, Flash Gordon (remember that?) – and the idea that a portable ‘communicator’ could be carried or worn to enable communications back to base was certainly a space-age idea. The communication would be not just voice, but often video also from the distant crew member. Here we are a few decades later, and this type of communication is now possible – amazing! However, whilst we have all seized the opportunity to have a personal voice communicator with us at all times, how many have tried out the facilities now becoming more widespread of video communication?

What, then, should enterprises and operators do with video technologies to make them sell?


Video chat

There is no doubt that mobile video chat is a technically viable service – Skype, Fring, Qik and Apple’s FaceTime video applications have proved it can work well – though you notice that these services are all IP-based with a video ‘pipe’ that is not restricted to 64kbit/s as is the case with 3G mobile video calls using the 3G-324M protocol. Continue Reading...
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VoIP or SIP application developers can be categorised by the clothes they wear, the bicycles they ride or the approach they take to programming. This post is about the latter. Which grouping do you belong to when it comes to writing VoIP, IP telephony or SIP-based applications?

Regardless of the purpose of your application, whether it be a straightforward, IVR/auto-attendant ‘front-end’ or a complex, unified communications application for a sophisticated contact centre environment, you can approach its development from a number of different angles. There are many competing methods for developing software.
Continue Reading...
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Aculab is probably best known for its DSP-based hardware which has been providing the media processing power for TDM and IP-based communications since 1998. Additionally, since 2003, we have provided developers who had a preference for a software only solution to have access to the same media processing capabilities with our Prosody S host media processing (HMP) product. You could say that these products are the bread and butter of Aculab's portfolio.

As you may have seen from our recent press release, we have been working on an extension to our portfolio, the AMS Server.
Continue Reading...

Don't turn a deaf ear to Orange!

September 2, 2010 7:29 AM | 1 Comment
HD VOICE BADGE V2_sml.pngThis week saw the UK get national coverage of the next evolution in telephony, HD Voice, from Orange. Technically, it has been a long time coming - the first wideband codec to be standardised by the telecommunications industry (ITU-T) was G.722 and it dates back to the 1980s! It was perhaps constrained in its early years by the patents in place to use it, but now patent free, it is seeing widespread adoption in enterprise solutions such as IP-based desk phones and conferencing systems.

Orange's announcement is of nationwide availability of HD Voice based on a codec developed specifically for mobile environments, AMR-WB (a.k.a. G.722.2).
Continue Reading...

"How long is a piece of string?"

September 1, 2010 9:40 AM | 0 Comments
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How often have you heard someone ask, "How long is a piece of string?"? But is it really a question? Often, it's used as more of a rhetorical statement than posed as a question to be answered. It's often used in exasperated response to some other question seemingly impossible to answer as in: "How long will you take to finish this piece of code?"

Of course, there are answers to the 'string' question.

In mathematics, you could apply laws of probability or plot the distribution of string length on a graph to produce a mean result of sorts. Continue Reading...

Recent Comments

  • Houston CRM: Integrated communication is the new wave and it benefits any read more
  • los angeles unified communications: Having all types of communication integrated makes things so much read more
  • Kevin Rodak: http://www.youtube.com/watch?v=Eff7M9EZYPc Leaked military protoype test video ... lots of capability read more
  • Eddie Marietta: Extremely useful and informative article. I wish i can do read more
  • Erin Locknane: Stumbled into this site by chance but I’m sure glad read more
  • David: This is good information on FoIP, and you may want read more
  • Jules Turnner: Good job! read more
  • Ebonie Behrman: Awesome blog! read more
  • Aculab: Steve, Interesting scenario you have, and I am sure one read more
  • Steve Klinger: Hello Andrew, We have 14 offices across the world with read more

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Recent Activity

Thursday

  • Aculab tweeted, "New Blog: 'The kiss of life for caller authentication' Ian Colville explores the benefits #voicebiometrics bring to caller authentication; how to address common challenges & how to deliver a #secure and efficient CX #VoiSentryhttp://ow.ly/fHAA50v11oB "

Sunday

  • Aculab tweeted, "If you're thinking about adding #voicebiometrics to your contact centre or customer service application, this guide will help with areas such as user enrolment, multi-factor authentication & handling identity claims #CustomerExperience #HearTheDifference http://ow.ly/Fdn150uYuc7 pic.twitter.com/RBOruUpV75"

Thursday

  • Aculab tweeted, "Welcome #VoiSentry from @aculab to the DevConnect Marketplace! VoiSentry is voice biometrics tech that enables speaker verification, cost-effectively, to virtually any telephony-based application. https://www.devconnectmarketplace.com/marketplace/aculab/voisentry …"

Today

Wednesday

Today

  • Aculab tweeted, ".@aculab voice #biometrics solution now ‘Avaya Compliant’https://www.biometricupdate.com/201906/aculabs-voice-biometric-solution-now-avaya-compliant …"

Monday

  • Aculab tweeted, "Lab-quality voice recordings can be used to accurately identify people diagnosed with Parkinson's disease. These researchers made these assessments more cost-effective and practical by using telephone-quality recordings: https://doi.org/10.1121/1.5100272 … @SomervilleOx @aculab @EdinUniUsherpic.twitter.com/ZoJ9ktJlnW"
  • Aculab tweeted, "Check out the FindBiometrics Directory where you'll find the leading solution providers for #financial, #enterprise, #government, #healthcare biometrics and more! @Neurotec @AimBrainHQ @innovatrics @aculab @AratekBio @Veratad http://ow.ly/V6eU50uyYeq pic.twitter.com/j9RFOgcvPt"

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