November 2008 Archives

 

 

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views expressed in this blog are Margulies' and do not necessarily reflect the views of Oracle.

 

 

 

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views expressed in this blog are Margulies' and do not necessarily reflect the views of Oracle.

 

 

As a product manager in Oracle's CRM Service Products team, I get to work with many companies worldwide that are honing the definition of CaaS and are continually innovating in this area. I view CaaS as a natural evolution of traditional hosted services. CaaS has its roots in enhanced network services reaching back into the 1970s and 80s.